Medicaid Member Services

View the Reference Guide. 

• Comm476: Iowa Health Link Managed Care Program Member Handbook
  • Comm476S: Manual para miembros
• More information about the Iowa Health Link program.
• Comm490: How to Read Your Iowa Medicaid Statement
• Comm 525: Understand Your Medicaid Billing Statement

Toll Free: 1-877-347-5678

Monday - Friday; 7 a.m.to 6 p.m.

Call the Income Maintenance Customer Service Center to report changes such as:

• Address
• Birth of a Child
• Employment Starts or Ends
• Other income or household member changes

Local Office Locations

For problems or concerns regarding your local HHS office contact the Central Office at 1-800-972-2017. 

Contact your local HHS office for general questions regarding:

• Medical Assistance
• Supplemental Nutrition Assistance Program (SNAP)
• Cash Assistance
• Childcare Assistance
• How to Apply for Benefits

For questions regarding the Affordable Care Act or for information on how to apply, contact the HHS Contact Center at 1-855-889-7985.

Hours of operation are Monday - Friday 8:00 am to 5:00 pm.

Iowa HHS Services Portal

Call your MCO if you have questions about:

• Billing
• Address Changes
• Medicaid Information
• Special approval for authorizations
• New Medicaid Card
• Managed Health Care

• Third Party Liability

Iowa Total Care

Phone: 1-833-404-1061

Website

Molina Healthcare of Iowa

Phone: 1-844-236-0894 

Website

Wellpoint Iowa, Inc 

Phone: 1-833-731-2140

Website

For tax year 2024, a 1095-B form will not be issued to individuals unless a copy is requested.

When the ACA was implemented in 2014, there were individual shared responsibility payments that taxpayers were liable for if they were not covered by minimum essential health coverage. The 1095-B tax form was used to report certain information to the IRS and to taxpayers about their minimum essential coverage for the year. Starting with the tax year 2019, these penalties or responsibility payments are no longer being imposed, which means the 1095-B tax form is not essential in order for persons to correctly complete their tax returns. For this reason, a 1095-B tax form for tax year 2024 will not be issued to individuals by the Iowa Department of Health and Human Services unless a copy is specifically requested.

Individuals may receive a copy of their 1095-B tax form upon request. A copy of the form can be requested in the following ways:

Send a written request to:

• Member Services mailing address:
  • P.O. Box 36510, Des Moines, IA 50315
  • 1305 E. Walnut St, Des Moines, IA 50319-0114

Email a request to dhscontactcenter@hhs.iowa.gov 

Call and request:

• DHS Contact Center – 1-855-889-7985
  Please include the following information in your request:
• Name
• Mailing address
• DOB

Once you have requested a copy of your 1095-B tax form, one will be provided within 30 days of the request at the mailing address that is provided by you in the request.