Bureau of Information Management

Who We Are

The Bureau of Information Management is comprised of database administrators, application developers, help desk technicians, infrastructure architects, project managers, security administrators, and other specialty staff.

In addition to ensuring IDPH staff has the resources needed to perform their day-to-day jobs, our staff teams also support the Department’s key business functions:

Services Provided

A listing of the services provided to our internal, external and public customers is provided below.

Services provided to internal IDPH staff:

  • Application development and work estimates
  • Geographical information systems (GIS) support and training
  • Help Desk support
  • Hardware and software lifecycle management
  • Network infrastructure and application hosting
  • Project management, business analysis and process improvement
  • Security coordination and management
  • Vendor management
  • Website development

Services provided to external partners including local public health agencies, hospitals and vendors:

  • Help Desk support for key business applications
  • Security coordination and user management for IDPH applications
  • SFTP/FTP file exchange support

Fun Facts

Below are a few facts about the work Information Management teams perform.

  • 20,000: the number of users supported statewide
  • 1,600: the number of web pages supported
  • 800: pieces of equipment supported from phones to laptops to servers and printers
  • 650: the average number of help desk tickets submitted monthly
  • 94: percent of internal customers satisfied or extremely satisfied with