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Iowa Department of Health and Human Services

Exception to Policy

An exception to policy is a request for an item or service not otherwise covered by the Department of Human Services. Exceptions to policy may be granted to the Department of Human Services rules, but they cannot be granted to rules that are based on federal policy or state law. Exceptions will not be granted for program eligibility requirements, such as income guidelines or resource limits.

There is no fee or charge for requesting an exception to policy. An exception to policy is a last resort request. It should only be requested when all other options have been exhausted.