DHS waives all co-pays, premiums, and contributions during emergency declaration

Manage Online Payment Account

You have the option to pay your child’s Hawki premium online using the Department’s web application called ClickPay, which is administered through U.S. Bank. For more information, see the ClickPay User Guide.


You will need a bank account and a valid email address in order to be able to pay your Hawki premium(s) online. Premium payments made using ClickPay can only be withdrawn from a checking or savings account. We are not able to process debit or credit card payments.

Existing online Hawki payers can use the same U.S. Bank user name and password that they had when using E-Pay. Effective, October 21, 2019, existing users will need to setup recurring payments again. You will be limited to 12 recurring payments going forward.

New online customers can register for an account at any time.

When making a payment using ClickPay, you will need to know the Hawki statement number, the case number, and the member ID number of one child within the family. Both the statement number and the case number can be found on the Hawki Billing Statement you received in the mail. Contact Hawki Member Services at 1-800-257-8563 if you need assistance. The member ID number is not on the statement, but can be found on the child’s Managed Care Organization (MCO) ID card. Users will need to fill out this information each time they make an online payment unless they setup recurring payments.

You can make a one-time or recurring online payment. You will get an email from U.S. Bank confirming your payment.  It may take Hawki up to two business days to process your online payment.

NOTICE: You are limited to 12 recurring payments. It is your responsibility to setup recurring payments again after 12 months, or stop your recurring payment when your premium obligation or enrollment in the Hawki program ends.

Online payment is optional. DHS will continue to accept Hawki premium payments via the mail. Please mail your payment to:

Hawki Program
PO Box 851
Des Moines, IA 50304-9925


Hawki Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-257-8563 (Toll Free)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.