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About Iowa Medicaid

Mission

Iowa Medicaid is committed to ensuring that all members have equitable access to high quality services that promote dignity, barriers are removed to increase health engagement, and whole person health is improved across populations. 

Vision

Iowa Medicaid works diligently to operate a fiscally responsible and sustainable program that improves the lives of its members through effective internal and external collaboration, innovative solutions to identified challenges, and data driven program improvement. 

Objectives

State Fiscal Year 2022

State Fiscal Year 2023

State Fiscal Year 2024
1. Identify and mitigate program gaps in meaningful service delivery.   Community-Based Services Evaluation and Implementation
                   
Maternal Health Coordination and Collaboration
                   
Implementation of CRNS and Therapeutic Foster Care Pilots
                   
   
State Fiscal Year 2022
State Fiscal Year 2023
State Fiscal Year 2024
2. Shift program operations and planning to focus on outcomes.   Overhaul of Vendor Contract Management
                   
Update Medicaid Outcome Measures and Oversight Process
                   
Prior Authorization Workgroup
                   
CCO Workgroup
                   
   
State Fiscal Year 2022
State Fiscal Year 2023
State Fiscal Year 2024
3. Modernize Iowa Medicaid infrastructure and operations.   Improved Transparency and Communication Loops with Members and Providers (Town Halls, Workgroups, Listening Sessions, Specialized Web Content)
                   
Develop Medicaid Performance Dashboards that are Meaningful to Stakeholders
                   
                   
   
State Fiscal Year 2022
State Fiscal Year 2023
State Fiscal Year 2024
4. Promote transparency in program and performance.    Medicaid Enterprise Modernization Effort Strategy & Design (MEME and IaPASS)
                   
Medicaid Reimbursement Review Cycle Implemented
                   
                   

 

News and Announcements
  • Questions on Medicaid and Applying for Health Care Coverage: If you’re looking for information about health care coverage options and how to apply for Medicaid, call the Department of Human Services Contact Center toll-free at 1-855-889-7985, Monday-Friday, 7:00 a.m.- 6:00 p.m.
  • Learn more about the Current State of the Federal COVID-19 Emergency here. 
  • Providers can find Informational Letters here.
  • Members, providers and stakeholders please join us for our monthly Town Halls. 
  • Find the Iowa Medicaid Esclations Guide here. 
  • You can read our Newsletters here.
  • Find out more about Medicaid Initiatives here.
  • 2021 MCO Scorecard
  • Learn about Iowa Medicaid State Plan Amendments.
  • Follow us on the Iowa Health Link Facebook Page.

         

Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.