Official State of Iowa Website Here is how you know
Iowa Department of Health and Human Services

About Iowa Medicaid

Welcome to Iowa Medicaid!

Questions on Medicaid and Applying for Health Care Coverage: If you’re looking for information about health care coverage options and how to apply for Medicaid, call the Department of Human Services Contact Center toll-free at 1-855-889-7985, Monday-Friday, 7:00 a.m.- 6:00 p.m.

If you are a provider or member who needs help with an issue, please reach out!

Escalation Avenues 


Iowa Medicaid is committed to ensuring that all members have equitable access to high quality services that promote dignity, barriers are removed to increase health engagement, and whole person health is improved across populations. 


Iowa Medicaid works diligently to operate a fiscally responsible and sustainable program that improves the lives of its members through effective internal and external collaboration, innovative solutions to identified challenges, and data driven program improvement. 


State Fiscal Year 2022

State Fiscal Year 2023

State Fiscal Year 2024

1. Identify and mitigate program gaps in meaningful service delivery.   Hope and Opportunity in Many Environments (HOME) Project (HCBS Redesign)
Maternal Health Coordination and Collaboration
Implementation of CRNS and Therapeutic Foster Care Pilots
State Fiscal Year 2022
State Fiscal Year 2023
State Fiscal Year 2024
2. Shift program operations and planning to focus on outcomes.   Overhaul of Vendor Contract Management
Update Medicaid Outcome Measures and Oversight Process
Prior Authorization Workgroup
CCO Workgroup
State Fiscal Year 2022
State Fiscal Year 2023
State Fiscal Year 2024
3. Modernize Iowa Medicaid infrastructure and operations.   Improved Transparency and Communication Loops with Members and Providers (Town Halls, Workgroups, Listening Sessions, Specialized Web Content)
Develop Medicaid Performance Dashboards that are Meaningful to Stakeholders
State Fiscal Year 2022
State Fiscal Year 2023
State Fiscal Year 2024
4. Promote transparency in program and performance.    Medicaid Enterprise Modernization Effort Strategy & Design (MEME and IaPASS)
Medicaid Reimbursement Review Cycle Implemented


News and Announcements


Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.