Welcome to Iowa Medicaid!
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Questions on Medicaid and Applying for Health Care Coverage: If you’re looking for information about health care coverage options and how to apply for Medicaid, call the Department of Human Services Contact Center toll-free at 1-855-889-7985, Monday-Friday, 7:00 a.m.- 6:00 p.m. If you are a provider or member who needs help with an issue, please reach out! |
Mission
Iowa Medicaid is committed to ensuring that all members have equitable access to high quality services that promote dignity, barriers are removed to increase health engagement, and whole person health is improved across populations.
Vision
Iowa Medicaid works diligently to operate a fiscally responsible and sustainable program that improves the lives of its members through effective internal and external collaboration, innovative solutions to identified challenges, and data driven program improvement.
Objectives |
State Fiscal Year 2022 |
State Fiscal Year 2023 |
State Fiscal Year 2024 |
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| 1. Identify and mitigate program gaps in meaningful service delivery. | Hope and Opportunity in Many Environments (HOME) Project (HCBS Redesign) | |||||||||||||||||
| Maternal Health Coordination and Collaboration | ||||||||||||||||||
| Implementation of CRNS and Therapeutic Foster Care Pilots | ||||||||||||||||||
State Fiscal Year 2022 |
State Fiscal Year 2023 |
State Fiscal Year 2024 |
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| 2. Shift program operations and planning to focus on outcomes. | Overhaul of Vendor Contract Management | |||||||||||||||||
| Update Medicaid Outcome Measures and Oversight Process | ||||||||||||||||||
| Prior Authorization Workgroup | ||||||||||||||||||
| CCO Workgroup | ||||||||||||||||||
State Fiscal Year 2022 |
State Fiscal Year 2023 |
State Fiscal Year 2024 |
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| 3. Modernize Iowa Medicaid infrastructure and operations. | Improved Transparency and Communication Loops with Members and Providers (Town Halls, Workgroups, Listening Sessions, Specialized Web Content) | |||||||||||||||||
| Develop Medicaid Performance Dashboards that are Meaningful to Stakeholders | ||||||||||||||||||
State Fiscal Year 2022 |
State Fiscal Year 2023 |
State Fiscal Year 2024 |
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| 4. Promote transparency in program and performance. | Medicaid Enterprise Modernization Effort Strategy & Design (MEME and IaPASS) | |||||||||||||||||
| Medicaid Reimbursement Review Cycle Implemented | ||||||||||||||||||
News and Announcements |
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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.) 1-800-338-8366 (Toll Free) 515-256-4606 (Des Moines Area) 515-725-1351 (Fax) For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.
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