Iowa Medicaid Enterprise Contact Directory

IOWA MEDICAID ENTERPRISE (IME)

Mailing Address:
1305 East Walnut Street
Des Moines, IA 50319-0114

Operating Hours: (Due to COVID-19, IME is temporarily closed to the public.)
Monday - Friday
8:00 am - 4:30 pm

FRAUD AND ABUSE CONTACT DIRECTORY

Child and Dependent Adult Abuse Hotline
1-800-362-2178
Nursing Home and Home Health Complaint Hotline
1-877-686-0027
Suspected Medicaid Member Fraud
1-877-347-5678
Suspected Medicaid Provider Fraud
1-877-446-3787

MEMBER SERVICES CONTACT DIRECTORY
1-800-338-8366 (Toll Free)

DHS Contact Center
DHS Call Center - Income Maintenance Workers
Hawki Program
Health Insurance Premium Payment (HIPP) Program
Estate Recovery
Lien Recovery
Exception to Policy
Non-Emergency Medical Transportation (NEMT) Service
Magellan Health Services of Iowa
Medicare

PROVIDER SERVICES CONTACT DIRECTORY
1-800-338-7909 (Toll Free)

Eligibility Verification System (ELVS)
Provider Audits and Rate Setting
Medical Support
Medical Prior Authorization
Program Integrity
Third Party Liability (TPL)
Pharmacy Prior Authorization (PA) Hotline
Pharmacy Point-of-Sale (POS) Hotline
Electronic Data Interchange Support Services (EDISS)
Medicaid Claims