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Member Services Contact Directory

Iowa Medicaid Enterprise Member Services (Fee-for-Service) 

1-800-338-8366 (Toll Free)
Services Offered:
Fee-for-Service member inquiries * MCO choice counseling * Fee-for-Service billing issues * Provider search * Iowa Medicaid ID cards * Grievance and Appeals (Fee-for-Service) * Premium payments * Benefits information

Contact Information:
P.O. Box 36510
Des Moines, IA 50315
1-800-338-8366 (toll free)
515-256-4606 (Des Moines area)
515-725-1351 (fax)
IMEMemberServices@dhs.state.ia.us (email)

Operating Hours:
Monday to Friday
8 AM – 5 PM 

 

Hawki Member Services Contact Information

 1-800-257-8563 (Toll Free)
 
Services Offered:
For questions about the Hawki program or to apply for health insurance coverage for children under age 19 with family income up to 300% federal poverty level.

Contact Information:
P.O. Box 71336
Des Moines, IA 50325
800-257-8563 (Toll Free)

Operating Hours:
Monday to Friday
8 AM – 5 PM
  

 

Managed Care Organization (MCO) Member Services Contact Information (IA Health Link Managed Care Program)
Services Offered:
Member inquiries * Member enrollment * Billing issues * MCO provider search * MCO ID cards * Grievances and Appeals (MCO) * Benefits information
Contact Information:
Amerigroup Iowa, Inc.
Phone: 1-800-600-4441
Operating Hours: 7:30 a.m. - 6 p.m., Monday to Friday
Iowa Total Care Phone: 1-833-404-1061
Operating Hours: 7:30 a.m. - 6 p.m., Monday to Friday
Website: www.iowatotalcare.com

 

Non-Emergency Medical Transportation (NEMT) Service (Fee-for-Service)

  
Services Offered:
Arrange transportation to a covered service * Learn how to get mileage, meals, or lodging reimbursement related to a medical appointment * Non-Emergency Medical Transportation provided through a transportation broker.

Contact Information:
MTM, Inc.
16 Hawk Ridge Circle
Lake Saint Louis, MO 63367
Phone: 1-866-572-7662 (toll free) 8:00 AM – 5:00 PM, Monday to Friday
MTM website (has option to schedule rides online)
  

 

Non-Emergency Medical Transportation (NEMT) Service (IA Health Link Managed Care Program
Services Offered:
Arrange transportation to an IA Health Link-covered service * Learn how to get mileage, meals or lodging reimbursement related to a medical appointment * Non-Emergency Medical Transportation provided through a transportation broker.

Contact Information:
Each of the Managed Care Organizations (MCOs) has selected a transportation
broker. Members may contact the NEMT broker of their assigned MCO at the
numbers below to schedule their NEMT services:
Contact Information:
Amerigroup Iowa, Inc.
Access 2 Care
1-844-544-1389
Iowa Total Care
Access 2 Care (Contact Iowa Total Care Member Services)
1-833-404-1061

 

DHS Contact Center

1-855-889-7985 (Toll Free)
Services Offered:
New to Medicaid * Application questions * Application updates

Contact Information:
P.O. Box 36510
Des Moines, IA 50315
855-889-7985 (Toll Free)

Operating Hours:
Monday to Friday
7 a.m. – 6 p.m.

 

DHS Call Center

1-877-347-5678 (Toll Free)
Services Offered:
Updating personal identification information such as name, Social Security Number, and Date of Birth, etc. * Report address changes * Family Investment Program (FIP) * Supplemental Nutrition Assistance Program (SNAP)

Contact Information:
Council Bluffs, IA
877-347-5678 (Toll Free)

Operating Hours:
Monday to Friday
7 a.m. – 6 p.m.

 

Health Insurance Premium Payment (HIPP) Program

1-888-346-9562 (Toll Free)
Services Offered:
Questions about the HIPP program * To apply for insurance reimbursement for Medicaid members.

Contact Information:
P.O. Box 36476
Des Moines, IA 50315
888-346-9562 (Toll Free)
515-974-3282 (Des Moines Area)
515-725-0755 (Fax)
HIPP Webpage

Operating Hours:
Monday to Friday
8 a.m. – 4:30 p.m.

 

Estate Recovery
1-888-513-5186 (Toll Free)
Services Offered:
Information about the Estate Recovery Program, Medical Assistance Income Trusts (Miller Trusts) and related payment.

Contact Information:
P.O. Box 36445
Des Moines, IA 50315
888-513-5186 (Toll Free)
515-246-9841 (Des Moines Area)
515-246-0155 (Fax)
Estate Recovery Webpage

Operating Hours:
Monday to Friday
7:30 a.m. - 5:30 p.m.

 

Medicare
1-800-633-4227 (Toll Free)
Services Offered:
Federal Medicare program

Contact Information:
800-633-4227 (Toll Free)

 

Lien Recovery
1-888-543-6742 (Toll Free)

Services Offered:
Request Medicaid claims records related to third party liability, trauma claims, and lien recovery payments. Notice of Managed Care and Lien Recovery Letter


Contact Information:
P. O. Box 36446
Des Moines, IA 50315
888-543-6742 (Toll Free)
515-256-4620 (Des Moines area)

Operating Hours:
Monday to Friday
8 a.m. - 4:30 p.m.

 

Iowa Medicaid Exception Processing (Exception to Policy)
exceptions@dhs.state.ia.us
Services Offered:
An exception to policy is a request for an item or service not otherwise covered by the Department of Human Services.

Contact Information:
P.O. Box 36506
Des Moines, IA 50315
exceptions@dhs.state.ia.us
 

 


Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.