Member Services Contact Directory

Iowa Medicaid Enterprise Member Services (Fee-for-Service) 

1-800-338-8366 (Toll Free)

Services Offered:
Fee-for-Service member inquiries * MCO choice counseling * Fee-for-Service billing issues * Provider search * Iowa Medicaid ID cards * Grievance and Appeals (Fee-for-Service) * Premium payments * Benefits information

Contact Information:
P.O. Box 36510
Des Moines, IA 50315
1-800-338-8366 (Toll Free)
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
IMEMemberServices@dhs.state.ia.us (Email)

Operating Hours:
Monday to Friday
8 a.m. - 5 p.m. 

 

Hawki Member Services Contact Information

 1-800-257-8563 (Toll Free)

 
Services Offered:
For questions about the Hawki program or to apply for health insurance coverage for children under age 19 with family income up to 300% federal poverty level.

Contact Information:
P.O. Box 71336
Des Moines, IA 50325
800-257-8563 (Toll Free)

Operating Hours:
Monday to Friday
8 a.m. – 5 p.m.
 

 

Managed Care Organization (MCO) Member Services Contact Information (IA Health Link Managed Care Program)

Services Offered:
Member inquiries * Member enrollment * Billing issues * MCO provider search * MCO ID cards * Grievances and Appeals (MCO) * Benefits information
Contact Information:
Amerigroup Iowa, Inc.
Phone: 1-800-600-4441
Operating Hours: 7:30 a.m. - 6 p.m., Monday to Friday
Iowa Total Care Phone: 1-833-404-1061
Operating Hours: 7:30 a.m. - 6 p.m., Monday to Friday
Website: www.iowatotalcare.com

 

Non-Emergency Medical Transportation (NEMT) Service (Fee-for-Service) 1-866-572-7662 (Toll Free)

 
Services Offered:
Arrange transportation to a covered service * Learn how to get mileage, meals, or lodging reimbursement related to a medical appointment * Non-Emergency Medical Transportation provided through a transportation broker (TMS).

Contact Information:
Access2Care
525 SW 5th Street, Ste.E,
Des Moines, IA 50309-4501
866-572-7662 (Toll Free)
866-584-7601 (Fax)
Access2Care Website
 

 

Non-Emergency Medical Transportation (NEMT) Service (IA Health Link Managed Care Program

Services Offered:
Arrange transportation to an IA Health Link-covered service * Learn how to get mileage, meals or lodging reimbursement related to a medical appointment * Non-Emergency Medical Transportation provided through a transportation broker.

Contact Information:
Each of the Managed Care Organizations (MCOs) has selected a transportation
broker. Members may contact the NEMT broker of their assigned MCO at the
numbers below to schedule their NEMT services:
Contact Information:
Amerigroup Iowa, Inc.
Access 2 Care
1-844-544-1389
Iowa Total Care
Access 2 Care (Contact Iowa Total Care Member Services)
1-833-404-1061

 

DHS Contact Center

1-855-889-7985 (Toll Free)

Services Offered:
New to Medicaid * Application questions * Application updates

Contact Information:
P.O. Box 36510
Des Moines, IA 50315
855-889-7985 (Toll Free)

Operating Hours:
Monday to Friday
7 a.m. – 6 p.m.

 

DHS Call Center

1-877-347-5678 (Toll Free)

Services Offered:
Updating personal identification information such as name, Social Security Number, and Date of Birth, etc. * Report address changes * Family Investment Program (FIP) * Supplemental Nutrition Assistance Program (SNAP)

Contact Information:
Council Bluffs, IA
877-347-5678 (Toll Free)

Operating Hours:
Monday to Friday
7 a.m. – 6 p.m.

 

Health Insurance Premium Payment (HIPP) Program

1-888-346-9562 (Toll Free)

Services Offered:
Questions about the HIPP program * To apply for insurance reimbursement for Medicaid members.

Contact Information:
P.O. Box 36476
Des Moines, IA 50315
888-346-9562 (Toll Free)
515-974-3282 (Des Moines Area)
515-725-0755 (Fax)
HIPP Webpage

Operating Hours:
Monday to Friday
8 a.m. – 4:30 p.m.

 

Estate Recovery
1-888-513-5186 (Toll Free)

Services Offered:
Information about the Estate Recovery Program, Medical Assistance Income Trusts (Miller Trusts) and related payment.

Contact Information:
P.O. Box 36445
Des Moines, IA 50315
888-513-5186 (Toll Free)
515-246-9841 (Des Moines Area)
515-246-0155 (Fax)
Estate Recovery Webpage

Operating Hours:
Monday to Friday
7:30 a.m. - 5:30 p.m.

 

Medicare
1-800-633-4227 (Toll Free)

Services Offered:
Federal Medicare program

Contact Information:
800-633-4227 (Toll Free)

 

Lien Recovery
1-888-543-6742 (Toll Free)

Services Offered:
Request Medicaid claims records related to third party liability, trauma claims, and lien recovery payments. Notice of Managed Care and Lien Recovery Letter


Contact Information:
P. O. Box 36446
Des Moines, IA 50315
888-543-6742 (Toll Free)
515-256-4620 (Des Moines area)

Operating Hours:
Monday to Friday
8 a.m. - 4:30 p.m.

 

Iowa Medicaid Exception Processing (Exception to Policy)
exceptions@dhs.state.ia.us

Services Offered:
An exception to policy is a request for an item or service not otherwise covered by the Department of Human Services.

Contact Information:
P.O. Box 36506
Des Moines, IA 50315
exceptions@dhs.state.ia.us
 

 


Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.