Changing Dental Carriers
New Dental Wellness Plan (DWP) and Dental Wellness Plan Kids (DWP Kids) members are enrolled right away with a dental carrier. New members then have 90 days to change dental carriers for any reason.
Additionally, once a member has been with a dental carrier for 12 months, they have the opportunity to change dental carriers for any reason during their annual choice period.
New or current members who wish to change their dental carrier may use the Dental Carrier Change form to submit their choice.
Outside of a member's initial enrollment and their annual choice period, they may only change dental carriers for reasons of Good Cause.
IF YOU WANT TO KEEP THINGS JUST THE WAY THEY ARE, YOU DO NOT HAVE TO DO ANYTHING.
If you wish to change your dental carrier, follow the instructions below.
MAKE YOUR CHOICE NOW
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SAMPLE WELCOME TO DWP KIDS LETTER (Español)
SAMPLE DWP WELCOME LETTER (Español)
SAMPLE DWP ANNUAL CHOICE LETTER (Español)
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What are the dental carriers I can choose from?
Delta Dental
MCNA Dental
How do I change my dental carrier?
- Web: Complete the Dental Carrier Change form and submit it to Iowa Medicaid Member Services.
- Email: Iowa Medicaid Member Services at IMEMemberServices@dhs.state.ia.us.
- Phone: Call Iowa Medicaid Member Services at 1-800-338-8366 or locally in the Des Moines area at 515-256-4606.
(Automated phone service is available 24 hours a day). - Mail: If you wish, you may return the Dental Carrier Change form to: Member Services, PO Box 36510, Des Moines, IA 50315. (Mail is not processed daily and your dental carrier choice may be delayed.)
Frequently Asked Questions