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Member Resources

Call Center Guide: Where to Call for Help

 

Department of Human Services (DHS) Customer Service Call Center

To report changes such as:

  • Address

  • Birth of a Child

  • Lost Paperwork

  • Employment Starts or Ends

Toll Free: 1-877-347-5678

Monday - Friday; 7 a.m.to 6 p.m.

 

Local Office

Contact your local office for general questions regarding:

  • Medical Assistance

  • Supplemental Nutrition Assistance Program (SNAP)

  • Cash Assistance

  • Child Care Assistance

  • How to Apply for Benefits

Local Office Locations

For problems or concerns regarding your local DHS office contact the Central Office at 1-800-972-2017 or by email at contactdhs@dhs.state.ia.us. 

 

Iowa Medicaid Member Services

For questions about:

  • Billing

  • Address Changes

  • Medicaid Information

  • Special approval for authorizations

  • New Medicaid Card 

  • Managed Health Care

  • Third Party Liability

Toll Free: 1-800-338-8366 or in the Polk County Area at 515-256-4606 

Monday - Friday; 8 a.m. to 5 p.m.

Email: IMEMemberServices@dhs.state.ia.us 

 

MCO Member Services

For questions about:

  • Billing

  • Address Changes

  • Medicaid Information

  • Special approval for authorizations

  • New Medicaid Card 

  • Managed Health Care

  • Third Party Liability

Managed Care Organization

Member-Specific Contact Information 
Amerigroup Iowa, Inc.
Email: MPSWeb@amerigroup.com   
Phone: 1-800-600-4441
Iowa Total Care
Phone: 1-833-404-1061

To view provider-specific contact information, please go to MCO Provider-Specific Contact Information.

 

Member Handbooks

Your Guide to Medicaid Fee-for-Service (FFS)

Your Guide to Medicaid Fee-for-Service (Spanish) 

IA Health Link Managed Care Program Member Handbook

 

Frequently Asked Questions

How to Read Your Iowa Medicaid Statement

How to Read Your Iowa Medicaid Statement (Spanish)

Understand Your Medicaid Billing Statement

For more information about Medicaid visit the Frequently Asked Questions page.

For more information about the IA Health Link Managed Care Program visit the Frequently Asked Questions page.

 

Community Resources (non-Medicaid)

Dial 211 to reach United Way's free and confidential information about food, housing, employment, health care, counseling and more.

 

Smoking Cessation Resources

If you want to quit smoking and are looking for help, find out what smoking cessation resources are available from Quitline Iowa and the Iowa Department of Public Health.

 


Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.