Call Center Guide: Where to Call for Help
Department of Human Services (DHS) Customer Service Call Center
To report changes such as:
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Address
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Birth of a Child
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Lost Paperwork
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Employment Starts or Ends
Toll Free: 1-877-347-5678
Monday - Friday; 7 a.m.to 6 p.m.
Local Office
Contact your local office for general questions regarding:
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Medical Assistance
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Supplemental Nutrition Assistance Program (SNAP)
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Cash Assistance
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Child Care Assistance
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How to Apply for Benefits
Iowa Medicaid Member Services
For questions about:
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Billing
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Address Changes
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Medicaid Information
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Special approval for authorizations
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New Medicaid Card
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Managed Health Care
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Third Party Liability
Toll Free: 1-800-338-8366 or in the Polk County Area at 515-256-4606
Monday - Friday; 8 a.m. to 5 p.m.
Email: IMEMemberServices@dhs.state.ia.us
MCO Member Services
For questions about:
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Billing
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Address Changes
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Medicaid Information
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Special approval for authorizations
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New Medicaid Card
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Managed Health Care
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Third Party Liability
Managed Care Organization |
Member-Specific Contact Information |
|---|---|
| Amerigroup Iowa, Inc. |
Email: MPSWeb@amerigroup.com
Phone: 1-800-600-4441
Website: http://www.myamerigroup.com/IA
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| Iowa Total Care |
Phone: 1-833-404-1061
Website: http://www.iowatotalcare.com
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To view provider-specific contact information, please go to MCO Provider-Specific Contact Information.
Member Handbooks
Your Guide to Medicaid Fee-for-Service (FFS)
Your Guide to Medicaid Fee-for-Service (Spanish)
IA Health Link Managed Care Program Member Handbook
Frequently Asked Questions
How to Read Your Iowa Medicaid Statement
How to Read Your Iowa Medicaid Statement (Spanish)
Understand Your Medicaid Billing Statement
For more information about Medicaid visit the Frequently Asked Questions page.
For more information about the IA Health Link Managed Care Program visit the Frequently Asked Questions page.
Community Resources (non-Medicaid)
Dial 211 to reach United Way's free and confidential information about food, housing, employment, health care, counseling and more.
Smoking Cessation Resources
If you want to quit smoking and are looking for help, find out what smoking cessation resources are available from Quitline Iowa and the Iowa Department of Public Health.
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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.) 1-800-338-8366 (Toll Free) 515-256-4606 (Des Moines Area) 515-725-1351 (Fax) For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.
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