Medicaid Town Hall Meetings: Iowa Medicaid is holding regular virtual town hall meetings with providers to gather feedback on the current state of the program and how to improve. Find more information on the Medicaid Town Halls page.
Iowa Medicaid is gathering feedback from providers on how to improve provider outcomes to better serve members. Take the survey. Read Informational Letter 2279-MC-FFS-D for more details.
Medicaid Provider COVID-19 Resources
DHS has a new resource for stakeholders to understand how the Medicaid program operates in Iowa. The 2021 Iowa Medicaid Reference Guide provides an overview of both the state's Medicaid program as well as the Children's Health Insurance Program (CHIP), including program eligibility, covered services, state oversight, budget development, and the governing framework of the programs. DHS plans to update the guide annually before each legislative session. The guide is available here.
The Iowa Medicaid Enterprise (IME) is privileged to work with talented and qualified professional health care providers in the State of Iowa. The IME works in collaboration with our partners in the health care industry in order to provide quality and cost-effective access to health care for Iowa Medicaid members. On April 1, 2016, the Iowa Department of Human Services transitioned most Iowa Medicaid members to a managed care program called IA Health Link. This program is administered by two contracted Managed Care Organizations (MCOs) that provide members with comprehensive health care services, including physical, behavioral and long term care services and support. We encourage all providers to contract with the MCOs and to continue working with them to complete contracts and credentialing requirements. Contracting with the MCOs is necessary to continue providing care to Medicaid members. For more information regarding the Iowa Medicaid transition to managed care, please read the IA Health Link Frequently Asked Questions.
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Provider Services Contact Information |
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800-338-7909 (toll free)
515-256-4609 (Des Moines area)
(Monday through Friday, 8:00 AM to 5:00 PM CT)
515-725-1155 (fax)
Provider Services
P.O. Box 36450
Des Moines, IA 50315
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Managed Care Organization (MCO) Provider-Specific Contact Information
| Managed Care Organization | Provider-Specific Contact Information |
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| Amerigroup Iowa, Inc. |
Email: iowamedicaid@amerigroup.com Phone: 1-800-454-3730 Website: https://providers.amerigroup.com/ia |
| Iowa Total Care | Phone: 1-833-404-1061 Website: https://www.iowatotalcare.com |
| Molina Healthcare of Iowa, Inc. | Email: IAProviderRelations@MolinaHealthcare.com Phone: 1-844-236-1464 Fax: 855-275-3082 Website: www.molinahealthcare.com/providers/ia/medicaid/home.aspx |
To view member-specific contact information, please go to MCO Member-Specific Contact Information.
News and Announcements |
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IA Health Link Provider-Specific Information Materials