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Iowa Department of Health and Human Services

Electronic Visit Verification (EVV)




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Electronic Visit Verification (EVV) is a federal requirement for states to roll out in January 2024. In December 2016, the 21st Century Cures Act was signed into law. This law requires EVV for personal care and home health services.

Iowa HHS is using a Managed Care implementation model for EVV. All Managed Care Organizations (MCOs) are using the same vendor, CareBridge.

EVV is used to track the delivery and use of personal care and home health services and will provide verification of the visit with location information and a time stamp. EVV will be used to ensure quality and program integrity (PI).

In addition to the PI characteristics associated with EVV, Iowa HHS also considers this to be a valuable mechanism to ensure that members are receiving the care they need that is outlined in their service plan. This system will help provide real time alerts when a provider is late or misses a medically necessary service included in a member’s service plan.

More information on EVV for Home Health Care Services is coming soon! Home Health EVV service code requirements can be found in Informational Letter No. 2338-MC on the Informational Letters webpage.

  • EVV is optional for all personal care services provided by Assisted Living Facility (ALF) and Residential Care Facility (RCF) shift workers. ALF and RCF providers must complete an attestation identifying their exemption status with the Department by September 1, 2022, and annually thereafter. Read Informational Letter 2361-MC for more details.

  • On-demand EVV training and materials is available on CareBridge's website,

Check back for regular updates.


If you have questions regarding EVV, please contact us at