Iowa Department of Public Health Seeks Qualified Vendor to Provide COVID-19 Emergency Contact Tracing and Case Investigation Services

(Des Moines, IA) On March 17, 2020, Governor Reynolds issued a Proclamation of Public Health Disaster Emergency throughout the entire State of Iowa due to the community spread of COVID-19. Governor Reynolds has extended this proclamation throughout the pandemic, including the recent extension issued on November 10, 2020. In accordance with the proclamation, the Iowa Department of Public Health (IDPH) is seeking assistance with case investigation and contact tracing to address the increase of COVID-19 cases.


Due to the exponential increase in case volume, the State needs additional resources, which require an emergency procurement to assist with COVID-19 contact tracing and case investigation. The Request for Proposal (RFP) process will be expedited and seeks to procure an emergency contract with an anticipated start date within seven calendar days after the announcement of award.


The RFP scope of work includes:

  1. Establish a team of staff to support contact tracing and case investigation.
  2. Provide supervision for the team assigned to investigate COVID-19 cases and conduct contact tracing. 
  3. With guidance from the Department, conduct team training on contact tracing and case investigation.
  4. Ensure team coverage seven days a week between the hours of 9:00AM and 8:30PM. 
  5. Monitor team performance to ensure each team members’ work is of high quality and data entry of investigation and tracing information is accurate, timely, and logical.
  6. Provide ongoing technical assistance for team members by ensuring access to a supervisor with expert knowledge of the Department’s guidance during all operational hours, holding daily team meetings, and reviewing a selection of each team member’s case investigations, including contact tracing on a regular basis to ensure compliance with the Department’s guidance.
  7. Provide a daily progress report to the Department including daily summaries of the number of cases investigated and contacts traced.
  8. Comply with all relevant privacy and confidentiality laws and provide all necessary security and confidentiality paperwork necessary for access to state designated systems.
  9. Team members will use the state designated technology to assign and investigate cases and contacts.
  10. Team members will follow the Department’s guidance and relevant state laws and conduct empathetic, confidential, and timely case investigations and close contact notifications.
  11. Team members should on average complete three case investigations or six contact notifications per hour.
  12. Provide reports and data as designated by the Centers for Disease Control in the ELC Performance Measures Guidance for Project E: Enhancing Detection. The Department requires periodic reporting of compliance with provision of services and incurred expenses by resulting contractors. Anticipated reports include, but are not limited to: reports and data related to cases investigated and contacts traced. The reports and submission requirements are subject to change at the sole discretion of the Department.


Interested vendors may ask questions through 12 p.m. noon, November 17, 2020. Proposals from interested vendors are due by 11:59 p.m. November 17, 2020.


In accordance with state law, the Department is limited in its ability to share information related to the RFP during the procurement process.


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