Official State of Iowa Website Here is how you know
Iowa Department of Health and Human Services

Rights and Responsibilities

You have the right to ask an appeal if you disagree with a decision the Department of Humans Services makes.  For information on how to file, visit the Appeals Section pages.
 
You have the right to ask for an exception to policy for an item or service not otherwise covered by the Department of Human Services.  For information on how to file, visit the Exception to Policy page.