Performance Management

Performance management (PM) is the systematic process of using data to make decisions. Data is used to measure, monitor, and communicate progress toward intended outcomes. Quality improvement (QI) tools are used to overcome barriers to progress.

Iowa HHS is transitioning to a new PM system, which is comprised of three key elements.

  1. The Results-Based Accountability™ framework helps teams identify their customers and answer three important questions about their performance: How much did we do? How well did we do it? Is anyone better off?
  2. Collecting, analyzing, and publishing performance data means teams will have the information they need to make good decisions. It also allows interested parties to see and understand a team’s work.
  3. Quarterly PM workshops create the time, space, and process needed for this work. Facilitated intra- and inter-team discussions help teams develop strategies for improvement, identify QI opportunities, and discover areas of collaboration.

Performance measures, organized by strategic focus area then division, bureau or office, are available on the department's performance measures webpage.

Performance Improvement Plan

Performance Improvement Plan 2023

For more information:

Robert Stewart, Performance Management Coordinator
Lucas State Office Building
321 E 12th Street
Des Moines, IA 50319-0075
Phone: 515-473-4726