U.S. Government Agencies 

U.S. Department of State (homepage)


U.S. Department of State: Bureau of Population, Refugees and Migration

The State Department's Population, Refugees and Migration Bureau formulates U.S. policy and administers U.S. refugee assistance and refugee admissions programs.

The Refugee Processing Center

The Refugee Processing Center (RPC) is operated by the U.S Department of State (DOS) Bureau of Population, Refugees, and Migration (PRM). RPC processes and tracks the movement of refugees from various countries around the world to the U.S. for resettlement under the U.S. Refugee Admissions Program (USRAP).

Office of Refugee Resettlement

The Administration for Children and Families, Department of Health and Human Services
Domestic refugee resettlement program to provide assistance and services to refugees resettling in the U.S.; this site indexes ORR regulations, information on welfare reform, and Medicaid information.


Office of Minority Health Resource Center

Office of Public Health and Science, U.S. Department of Health and Human Services
The Office of Minority Health (OMH) is part of the U.S. Department of Health and Human Services (HHS), and deals with public health issues affecting American Indians and Alaska Natives, Asian Americans, Native Hawaiians and Other Pacific Islanders, Blacks/African Americans, and Hispanic/Latinos.

U.S. Citizenship And Immigration Services

Department of Homeland Security
U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States of America. It establishes immigration services, policies and priorities to preserve America's legacy as a nation of immigrants while ensuring that no one is admitted who is a threat to public safety. 

International Organizations

United Nations High Commissioner For Refugees

This refugee organization is mandated by the United Nations to lead and coordinate international action for the world-wide protection of refugees and the resolution of refugee problems. Their primary purpose is to safeguard the rights and well-being of refugees.

International Committee of The Red Cross (ICRC)

The ICRC is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of war and internal violence and to provide them with assistance.

International Organization For Migration

The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society.  As an intergovernmental body, IOM acts with its partners in the international community to:
  • Assist in meeting the operational challenges of migration;
  • Advance understanding of migration issues;
  • Encourage social and economic development through migration;
  • Uphold the human dignity and well-being of migrants.

International Council Of Voluntary Agencies

The International Council of Voluntary Agencies (ICVA), founded in 1962, is a global network of human rights, humanitarian, and development Non-Governmental Organizations (NGOs), which focuses its information exchange and advocacy efforts primarily on humanitarian affairs and refugee issues.

Amnesty International

Amnesty International is a worldwide campaign that works to promote all the human rights enshrined in the Universal Declaration of Human Rights and other international standards.

Voluntary Agencies

The Bureau of Refugee Services is one of ten Voluntary Agencies (VOLAGS) who work directly with the Department of State in the resettlement of refugees. The other VOLAGS are listed below.


Refugee Services (Monday to Friday from 8 a.m. to 4:30 p.m.)
1-800-362-2780 (Toll Free) 
515-875-5600 (Des Moines Area)
If you are an employer with job opportunities and are looking to hire good, reliable workers, please call 515-875-5615. See how the Bureau of Refugee Services may be able to meet your needs.