Iowa Health Link Member Resources

• Comparison of Medicaid Benefits (Español)
• Managed Care Organization (MCO) Plan Summary
• Sample MCO ID Cards
• Vision Benefits Guide
• Member Handbook (Español)
• Frequently Asked Questions (FAQ)

• Member Annual Choice Letter (Español)
• MCO Plan Summary

• Dental Wellness Plan Member Annual Choice Letter (Español)
• Delta Dental Promotional Flyer
• MCNA Dental Promotional Flyer

• Member Welcome Letter (Español) 
• Member Enrollment Form (Español)
• MCO Plan Summary
• Confirmation of MCO Choice

• Flow Chart for MCO Enrollment Process
• Flow Chart for Changing MCO
• Flow Chart for Enrollment Process for New HCBS Waiver Members (FFS and MCO) (Español)

Phone: 1-833-404-1061

Website: www.iowatotalcare.com

Member Handbook

Manual Del Miembro

Email: IowaMemberServices@MolinaHealthcare.com 

Phone: 1-844-236-0894

Website: https://www.welcometomolina.com/ia 

Member Handbook

Manual Del Miembro

Phone: 1-833-731-2140

Website: https://www.wellpoint.com/ia/medicaid 

Member Handbook

Manual Del Miembro

• To receive timely, appropriate, and accessible medical care
• To obtain a second opinion regarding a medical diagnosis
• To choose the provider of your choice from the providers available with your MCO
• To change your MCO as allowed by program policy
• To appeal a decision that you do not agree with
• To be treated with respect and dignity
• To be treated without discrimination with regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, political belief or veteran status
• To participate in decisions regarding your health care, including the right to refuse treatment

• To be knowledgeable about your medical coverage
• To obtain routine and ongoing care from your provider in an office setting
• To contact your provider before emergency room visits with the exception of situations requiring emergency care. (See page 15 of the Iowa Health Link Member Handbook (Espanol) for the definition of emergency situations.)
• To carry your current medical assistance card and MCO card at all times and present it when accessing medical care. 
• To call the number on the reverse side of your medical cards if you move or have incorrect information printed on your medical cards
• To be responsible for any medical bills if you do not present your Iowa Medicaid card or MCO card at the time of your visit
• To be responsible for any medical bills for services provided by a practitioner who is not participating in the Iowa Medicaid program or is not enrolled with your MCO

Iowa Health Link members have the right to file an appeal with their MCO, before filing an appeal with Iowa Medicaid. For benefit or service-related issues, please contact your MCO to learn about your appeal rights with them. If an Iowa Medicaid member is dissatisfied with the MCO’s decision, the member can access the State Fair Hearing appeal process through the Department of Health and Human Services (HHS).

For more information on appeals see page 20 of the Iowa Health Link Member Handbook (Espanol).

Learn more about the appeal process here: Appeals