Iowa Health Link Member Resources

General Materials 

• Member Handbook (1.02 MB) .pdf
• Comparison of Medicaid Benefits (726.45 KB) .pdf
• Iowa Health Link Health Plan Summary (229.19 KB) .pdf
• Health Plan ID Cards (sample) (946.04 KB) .pdf
• Vision Benefits Guide (164.21 KB) .pdf
• Frequently Asked Questions (FAQ)

Enrollment Cut Off Dates

Choice Date Cut-Off: Members must change their health and/or dental plan by this date for the change to take effect by the Effective Date. 

Effective Date: Date the Health and/or Dental Plan change will take effect.

MCP Enrollment Cut Off Dates  (137.86 KB) .pdf

• Member Annual Choice Letter (560.4 KB) .pdf
• MCP Plan Summary (229.19 KB) .pdf

• Dental Wellness Plan Letter (coming soon)
• Iowa Health Link - Dental Only Value-Added Services (170.98 KB) .pdf

• Member Enrollment Form (78.24 KB) .pdf
• Iowa Health Link Health Plan Summary (229.19 KB) .pdf
• Confirmation of Health Plan Choice (82.91 KB) .pdf

• Flow Chart for Health Plan Enrollment Process (109.35 KB) .pdf
• Flow Chart for Changing Health Plans (137.86 KB) .pdf
• Flow Chart for Enrollment Process for New HCBS Waiver Members (FFS and Health Plan) (142.02 KB) .pdf

Phone: 1-833-404-1061

Website: iowatotalcare.com

Member Handbook (2 MB) .pdf

Manual Del Miembro (1.53 MB) .pdf

Phone: 1-844-236-0894

Website: welcometomolina.com/ia 

Email: IowaMemberServices@MolinaHealthcare.com 

Member Handbook (1.87 MB) .pdf

Manual Del Miembro

Phone: 1-833-731-2140

Website: wellpoint.com/ia/medicaid 

Member Handbook (1.74 MB) .pdf

Manual Del Miembro (1.56 MB) .pdf

Phone: 1-888-472-279 

Website: Delta Dental of Iowa

Member Handbook 

Manual Del Miembro (Espanol)

Phone: 1-888-278-7310

Website: Dental Care For Members | DentaQuest

• Iowa Total Care Handbook (2 MB) .pdf
• Molina Healthcare Handbook (1.87 MB) .pdf
• Wellpoint Iowa Member Handbook (1.74 MB) .pdf
  • Spanish (1.56 MB) .pdf

• Find an Iowa Total Care Provider
• Find a Molina Healthcare Provider
• Find a Wellpoint Iowa Provider

• Wellpoint - Health Risk Assessment Reminder Letter (369.28 KB) .pdf
• Wellpoint (369.28 KB) .pdf - Wellness Exam Reminder Letter (190.71 KB) .pdf
• Iowa Total Care - Health Risk Screening Reminder Letter (350.7 KB) .pdf
• Iowa Total Care - Wellness Exam/Healthy Behaviors Reminder Letter (165.86 KB) .pdf
• Molina Healthcare - Healthy Behaviors 

Each of the health plans has selected a transportation vendor. Contact your health plan's NEMT broker to schedule a ride:

Iowa Total Care

• Broker: Access2Care
• Phone: 877-271-4819
• Website: access2care.com

Molina Healthcare

• Broker: Access2Care
• Phone: 866-849-2062
• Website: access2care.com

Wellpoint Iowa

• Broker: Access2Care
• Phone: 844-544-1389
• Website: access2care.com

• To receive timely, appropriate, and accessible medical care
• To obtain a second opinion regarding a medical diagnosis
• To choose the provider of your choice from the providers available with your MCO
• To change your MCO as allowed by program policy
• To appeal a decision that you do not agree with
• To be treated with respect and dignity
• To be treated without discrimination with regard to race, color, national origin, sex, sexual orientation, religion, age, disability, political belief or veteran status
• To participate in decisions regarding your health care, including the right to refuse treatment

• To be knowledgeable about your medical coverage
• To obtain routine and ongoing care from your provider in an office setting
• To contact your provider before emergency room visits with the exception of situations requiring emergency care. (See page 15 of the  Iowa Health Link Member Handbook (943.03 KB) .pdf  ( Espanol (584.7 KB) .pdf ) for the definition of emergency situations.)
• To carry your current medical assistance card and MCO card at all times and present it when accessing medical care.
• To call the number on the reverse side of your medical cards if you move or have incorrect information printed on your medical cards
• To be responsible for any medical bills if you do not present your Iowa Medicaid card or MCO card at the time of your visit
• To be responsible for any medical bills for services provided by a practitioner who is not participating in the Iowa Medicaid program or is not enrolled with your MCO

Iowa Health Link members have the right to file an appeal with their MCO, before filing an appeal with Iowa Medicaid. For benefit or service-related issues, please contact your MCO to learn about your appeal rights with them. If an Iowa Medicaid member is dissatisfied with the MCO’s decision, the member can access the State Fair Hearing appeal process through the Department of Health and Human Services (HHS).

For more information on appeals see page 20 of the  Iowa Health Link Member Handbook (943.03 KB) .pdf  ( Espanol (584.7 KB) .pdf ).

Learn more about the appeal process here:  Appeals