Welcome to Iowa Health Link, Iowa Medicaid's Managed Care Program!

Most Iowa Medicaid members are enrolled in the Iowa Health Link managed care program. This program gives you health coverage through a Managed Care Organization (MCO) that you get to choose.

Have questions? Find answers on the Frequently Asked Questions webpage.

Changing Your MCO or Dental Carrier

Members can change their MCO or dental carrier once every 12 months during their Open Choice period. If a member wants to change their plan when the Open Choice period is closed, they must have a reason of Good Cause. 

Good Cause Reasons

MCO Member-Specific Contact Information

Please contact your MCO or dental carrier's Member Services department:

Dental Carrier Member Services Contact Information

If your issue has not been resolved following the decision of your grievance, you may call Iowa Medicaid Member Services at 1-800-338-8366 or locally in the Des Moines area at 515-256-4606, Monday through Friday, from 8 a.m. to 5 p.m. for additional assistance. The final decision for disenrollment will be determined by the Department of Health and Human Services (HHS).

 

Language Accessibility

Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)

For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.

Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.