Medical Transportation

Before Scheduling a Ride

Before calling to schedule a ride, have the following information ready to help the transportation broker arrange your trip as quickly as possible.

Information About You

• Full name
• Home address
• Date of birth
• Medicaid ID number
• Phone number where you can be reached
• Pickup location, if different from your home address

Information About Your Appointment

• Appointment date and time
• Appointment location, including the street address, city, state, and ZIP code

How to Request a Ride

You must schedule your ride through a transportation broker at least two working days before your medical appointment. In some cases, a ride may be arranged with less notice if you have an urgent need.

If your plans change and you can no longer attend your appointment, contact the transportation broker as soon as possible to cancel your ride.

The transportation broker you should contact depends on whether you receive services through a Managed Care Organization (MCO) or the Fee-for-Service (FFS) program.

Mileage, Meals, and Lodging Reimbursement

If a friend or family member drives you to a medical appointment, they may be eligible for mileage reimbursement.

If you must travel more than 50 miles to an appointment, you may also be eligible for reimbursement for meals and lodging. 

Contact your transportation broker before your appointment to confirm eligibility and learn about reimbursement requirements.

MTM Reimbursement Form

470-5729: Iowa Medicaid Mileage Reimbursement Claim Form

If you have questions about your eligibility:

1. Iowa HHS: Call the IM Call Center at 1-877-347-5678 to reach your local Income Maintenance (IM) Worker.
2. Iowa Medicaid Member Services: Call 1-800-338-8366, Monday–Friday, 8 a.m.–5 p.m.

MTM is an Iowa Medicaid NEMT support broker. 

Visit the MTM website to schedule transportation.

MTM Reimbursement Forms:

• Iowa Medicaid Mileage Reimbursement Policy (254.34 KB) .pdf
• Gas Mileage Reimbursement User Guide (897.79 KB) .pdf
• 470-5728: Iowa Medicaid Meals and Lodging Claims Form (61.85 KB) .pdf
• 470-5729: Iowa Medicaid Mileage Reimbursement Claim Form (127.03 KB) .pdf