Non-Emergency Medical Transportation (NEMT)

To ensure the quickest service when you request a ride, be prepared to provide the scheduler with the following information when you call:

• Information About You
  • Full name
  • Address
  • Date of birth
  • Medicaid ID number
  • Phone number to reach you
  • Pick up location - if different from your address
• Information About Your Appointment
  • Date and time
  • Street address including the city, state and ZIP code of your appointment location

Rides are arranged through a transportation broker. Members must schedule a ride with the broker at least two working days before the medical appointment. In some cases, rides can be arranged with less than two days' notice if there is an urgent need.

If something changes and you can no longer attend your appointment, you must contact the transportation broker and cancel the ride.

The broker you call depends on whether you receive services through a Managed Care Organization (MCO) or through Fee-for-Service (FFS). 

• Iowa Total Care
  • Broker: Access2Care 
  • Phone: 877-271-4819 
  • Website: www.access2care.com
• Molina Healthcare of Iowa
  • Broker: Access2Care 
  • Phone: 866-849-2062 
  • Website: www.access2care.com
• Wellpoint (formerly Amerigroup)
  • Broker: Access2Care 
  • Phone: 844-544-1389 
  • Website: www.access2care.com
• Fee-for-Service (FFS)
  • Broker: MTM 
  • Phone: 866-572-7662 
  • Website: www.mtm-inc.net/iowa

The type of transportation you receive will vary depending on your needs and medical condition. In some cases, the transportation broker may arrange for a bus ticket or bus pass. In other cases, your trip may be scheduled by car, taxi, van, wheelchair van or other accessible vehicle.

If a friend or family member drives you to an appointment, they may be eligible to receive mileage reimbursement. 

If you have to travel more than 50 miles to an appointment, you may be eligible to receive meals and lodging reimbursement. Check with the transportation broker before the scheduled appointment for details. 

Access2Care and MTM reimbursement forms are linked under the appropriate dropdown below.

If you have questions about your eligibility status:

1. Contact your Income Maintenance (IM) Worker at your local Iowa Department of Health and Human Services (HHS) office by calling the HHS IM Call Center at 1-877-347-5678. 
2. Contact the Iowa Medicaid Member Services at 1-800-338-8366, Monday through Friday, 8 a.m. to 5 p.m.

Access2Care provides transportation services to Medicaid members. 

Visit the Access2Care website to learn more about scheduling transportation.

Access2Care Reimbursement Forms:

• Iowa Medicaid Mileage Reimbursement Policy
• Iowa Medicaid Meals and Lodging Policy
• 470-4991: Iowa Medicaid Meals and Lodging Claim Form
• 470 -5480: Iowa Medicaid Milage Reimbursement Claim Form

MTM is an Iowa Medicaid NEMT support broker. 

Visit the MTM website to schedule transportation.

MTM Reimbursement Forms:

• Iowa Medicaid Mileage Reimbursement Policy
• Gas Mileage Reimbursement User Guide
• 470-5728: Iowa Medicaid Meals and Lodging Claims Form
• 470-5729: Iowa Medicaid Mileage Reimbursement Claim Form