This page contains historical information and documents for the Iowa Medicaid pharmacy program. To see the current policies, please click here.
Medicaid Pharmacy Archive
- Updated March 29, 2024: Change Healthcare’s pharmacy point-of-sale (POS) system for Iowa’s Fee-For-Service (FFS) population is operational as of March 28, 2024, at 2:00 p.m. Pharmacies are able to process claims for FFS members. Providers and pharmacies may contact the POS helpdesk at 1-877-463-7671 or 515-256-4608 (local). Please see additional information here.
- Updated February 26, 2024: Change Healthcare experienced a nationwide outage with their pharmacy point-of-sale system for Iowa's Fee-For-Service (FFS) Medicaid population. This affected eligibility lookup, prior authorization and billing. Read more about the outage at Change Healthcare Cyberattack Information.
This outage does not affect members assigned to and receiving pharmacy benefits through a managed care organization (MCO) like Iowa Total Care, Molina Health Care of Iowa or Wellpoint Iowa.
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