The purpose of the Iowa Medicaid Pharmacy page is to guide providers to available Iowa Medicaid Pharmacy resources.
FFS Pharmacy POS Network Outage
Updated February 26, 2024: Change Healthcare continues to experience a nationwide outage with their pharmacy point-of-sale system for Iowa's Fee-For-Service population. This affects eligibility lookup, prior authorization, and billing. There is not an estimated timeframe for restoration.
To provide the best possible service, HHS is providing the following information to assist pharmacies in providing continued service to Iowa Medicaid FFS members.
Please note these are temporary documents during Change Healthcare's network outage.
This outage does not affect members assigned to and receiving pharmacy benefits through a managed care organization like Iowa Total Care, Molina Health Care of Iowa, or Wellpoint Iowa.