Home and Community-Based Services

HCBS offers different waiver programs to provide care and support based on a person’s needs.

If you need help applying for Medicaid, visit the Apply for Medicaid page to explore your options. You can also find a local HHS office near you for help in person or over the phone with your HCBS application.

You can also contact Member Services to speak with someone from our team for help.

Search for HCBS providers on the Find a Provider webpage.

The state has been divided into HCBS Specialists Regions, with each region assigned a HCBS Specialist to provide technical assistance and quality oversight to the counties included in that HCBS region.

Map of HCBS Specialists Regions (277.24 KB) .pdf  

Waiver Priority Need Assessment Form (#470-5795) (167.26 KB) .pdf

This waiver offers services for those who have been diagnosed with AIDS or HIV. These are the services you may receive if there is a need for this waiver: 

• Adult Day Care
• Consumer-Directed Attendant Care (CDAC)
• Counseling Services
• Home Delivered Meals
• Home Health Aide
• Homemaker
• Nursing
• Respite

Waiver Packets

• English (530.02 KB) .pdf
• Español (499.99 KB) .pdf

This waiver offers services for those who have been diagnosed with a brain injury due to an accident or illness. You must be at least one month of age for this waiver. These are the services you may receive if there is a need for this waiver:

• Adult Day Care
• Behavioral Programming
• Case Management
• CDAC
• Family Counseling and Training
• Home and Vehicle Modification
• Interim Medical Monitoring and Treatment
• Personal Emergency Response
• Prevocational Services and Career Exploration
• Respite
• Specialized Medical Equipment
• Supported Community Living
• Supported Employment Transportation

Waiver Packets

• English (578.96 KB) .pdf
• Español (553.47 KB) .pdf

This waiver offers services for children up to age 18, who have been diagnosed with serious emotional disturbance. 

These are the services you may receive if there is a need for this waiver: 

• Environmental Modifications and Adaptive Devices
• Family and Community Support Services
• In-Home Family Therapy Respite
• Respite

Waiver Packets

• English (710.11 KB) .pdf
• Español (497.11 KB) .pdf

This waiver provides services for elderly persons. An applicant must be at least 65 years of age. These are the services you may receive if there is a need for this waiver:

• Adult Day Care
• Assistive Devices
• Assisted Living Service
• Case Management
• Chore Assistance
• CDAC
• Home and Vehicle Modification
• Home Delivered Meals
• Home Health Aide
• Homemaker
• Mental Health Outreach
• Nursing
• Nutritional Counseling
• Personal Emergency Response
• Respite
• Senior Companion
• Transportation

Waiver Packet

• English (562.72 KB) .pdf
• Español (536.05 KB) .pdf

This waiver provides services for persons who are blind or disabled. An applicant must be less than 65 years of age for this waiver. These are the services you may receive if there is a need for this waiver:

• Adult Day Care
• Homemaker
• CDAC
• Counseling
• Interim Medical Monitoring and Treatment
• Home Delivered Meals
• Home Health Aide
• Home and Vehicle Modification
• Nursing
• Nutritional Counseling
• Personal Emergency Response
• Respite

Waiver Packet

• English (549.48 KB) .pdf
• Español (541.39 KB) .pdf

This waiver provides services for persons who have been diagnosed with an intellectual disability. These are the services you may receive if there is a need for this waiver:

• Adult Day Care
• CDAC
• Day Habilitation
• Home and Vehicle Modification
• Home Health Aide
• Interim Medical Monitoring and Treatment
• Nursing
• Personal Emergency Response
• Prevocational Services and Career Exploration
• Respite
• Supported Community Living
• Supported Community Living-Residential Base
• Supported Employment

Waiver Packet

• English (607.47 KB) .pdf
• Español (565.35 KB) .pdf

This waiver provides services for persons who are physically disabled. An applicant must be at least 18 years of age, but less than 65 years of age. These are the services you may receive is there is a need for this waiver: 

• CDAC
• Home and Vehicle Modification
• Personal Emergency Response
• Specialized Medical Equipment
• Transportation

Waiver Packet

• English (519.37 KB) .pdf
• Español (505.88 KB) .pdf

HCBS Provider Quality and Compliance oversight includes, but is not limited to, Certification or Periodic Review, Focused Reviews, and review of HCBS provider complaints (also known as Targeted Reviews). In addition, all providers must complete a provider self-assessment (PSA).

Certification Reviews: Recent innovations within Iowa’s behavioral health and disability systems have presented the opportunity to improve and expand the HCBS provider certification processes and array of services that may be certified. Starting January 1, 2026, the Quality Improvement Organization offers certification for Home-Based Habilitation (HBH).

Iowa Medicaid has established “core” certifications for ID and BI waiver Supported Community Living (SCL) and HBH services. Other certifications were established as “add-on” or “specialized” certification. Providers must certify for the core service and achieve and maintain at least a Developing Level of certification in that core service to be eligible to add-on certification for a specialized service.

Iowa Medicaid has established RBSCL as an add-on, specialized certification for those certified and maintaining a Developing Level certification for SCL. Medicaid is transitioning from the “Intensive Residential Service Homes (IRSH) designation” to certification for Intensive Residential Services (IRS) as an add-on, specialized certification for SCL and/or HBH.

Iowa Medicaid also requires designation of specific residential services. “Designation” means the service setting is designated for the exclusive delivery of a specific residential service like IRS or RBSCL. Intensive Residential Service Homes (IRSH) and RBSCL are designated residential settings exclusively for members receiving the specialized service. 

Starting January 1, 2026, certification levels are as follows:

An organization’s certification score is based on how many applicable standards were met without corrective action. The total number of applicable standards varies depending on the services included in the certification review. 

Applicable Standards Scored:

1. Purpose and Mission              
2. Fiscal Accountability               
3. Organization Oversight          
4. Quality Improvement Processes          
5. Staff Training           
6. Admission and Discharge
7. Member Confidentiality        
8. Incidents and Incident Reporting
9. Members’ Medications         
10. Appeals and Grievances       
11. Identifying and Reporting Abuse           
12. Person-Centered Planning 
13. Restrictive Interventions
14. Service Documentation        
15. Personnel Requirements     
16. Service Contracts
17. Respite Standards
18. RBSCL Standards
19. IRS Standards

All providers must provide services to Medicaid members to be certified and continue to provide the service to remain qualified for recertification.

Periodic Reviews: Enrolled providers that do not require certification but provide HCBS services receive a Periodic Review at least once in a five-year cycle. During the review process, responses on the latest PSA are verified to evidence found in member and personnel records and compared to other evidence such as Residential Assessments for selected members.

Focused Reviews: A subset of all providers are selected each year to participate in a Focused Review, and all providers receive a Focused Review once in a five-year cycle. The Focused Review subject is determined annually and based on identified trends e.g: complaints, critical incidents, provider issues.

Targeted Reviews: All providers may be subject to a Targeted Review based on a complaint towards a specific provider or a serious incident or pattern of incidents or rule non-compliance. A Targeted Review may be completed as a desk review or an onsite review.

Provider Quality Self-Assessment: The HCBS (and CNRS) Provider Quality Self-Assessment is required of all providers enrolled for the services identified, regardless of whether those services are currently being provided. 

Certification Redesign Stages:

• FAQ for Certification Reviews  (147.96 KB) .pdf

Stage One (Started January 1, 2026)

Established names of the levels of certification as listed on the certification levels and scoring tool above

Established certain certifications as “core” certifications and others as “add-on” or “specialized” certifications meaning providers must certify for the core service and achieve and maintain at least a Developing Level of certification in that core service to be eligible to add-on certification for a specialized service.

Created HCBS certification for Home-Based Habilitation (HBH) as a core certification. 

Transitioned from the “Intensive Residential Service Homes (IRSH) designation” to certification for Intensive Residential Services (IRS) as an add-on, specialized certification for those certified and maintaining a Developing Level certification for SCL and/or HBH.  

Defined “designation” to mean the service setting is designated for the exclusive delivery of a specific residential service like IRS or RBSCL.

Establish RBSCL as an add-on, specialized certification for those certified and maintaining a Developing Level certification for SCL.

Stage Two (Tentative Start Date of October 2026)

Develop and implement certification for the host home modality of SCL and HBH as an add-on, specialized certification for those certified and maintaining a Developing Level certification for SCL and/or HBH.

Develop and implement certification for the remote supports modality of SCL and HBH as an add-on, specialized certification for those certified and maintaining a Developing Level certification for SCL and/or HBH.

Establish a tracking or registry system for “hosts” or the direct service providers of host home SCL and HBH.

Stage Three (Tentative Start Date of July 2027)

Phase-out certification for Respite and instead create other qualifications for Respite providers.

Develop and implement HCBS certification for Day Habilitation services.

Develop and implement HCBS certification for Supported Employment (SE) as a core certification.

Corrective Action Plan Guidelines

When you receive a quality oversight review, you will get a report detailing findings related to the review. Comments will include descriptions of findings including but not limited to, any commendations for areas which the review team found to be exemplary, recommendations for suggested organization actions and areas where corrective action is required to come into compliance with current laws, rules, requirements, and best practices as well as organization policy and responses on the most recent provider quality self-assessment. When changes are required, the report will give parameters in which to develop corrective actions. You have thirty (30) calendar days from the date of this report to develop and submit a CAP.

Components of an Effective CAP

A comprehensive and acceptable CAP must contain the four essential components list below. Each component must be clearly defined, measurable, and time-bound to ensure effective implementation and sustained compliance.

1. Understanding of the Problem

• Clearly acknowledge the identified problem(s).
• Explain why it might have happened (root cause analysis).

2. Steps for Fixing the Problem

• List specific steps to solve the problem.
• Set clear deadlines for each step that align with the corrective action process.
• Spell out necessary changes to written policies, practices, or both.
  • If updating or creating a policy, submit the draft policy with the CAP.
• Name who's responsible for each task.

3. Training Your Team

• Explain how you will train or retrain affected staff on the changes.
  • It may be necessary to include information about the content of training when submitting the CAP.
• Set a training schedule that aligns with the corrective action process.
• Check that staff understand the changes.
• Plan for future training if needed.

4. Monitoring and Sustainability Plan

• Develop a plan for monitoring if the changes you make work to solve the problems (internal monitoring).
• Decide how you will know your plan is working and what kind of information you will gather.
• Set a schedule for monitoring that aligns with the corrective action process.
• Explain how you will document monitoring activities.
• Explain what you will do if new, similar problems come up.

All CNRS providers must complete and submit the Provider Quality Self-Assessment by the specified annual deadline, regardless of whether they are currently offering CNRS services. The form and all necessary documents should be sent together as one document annually. 

If you have questions about the 2025 CNRS Provider Quality Self-Assessment, contact the assigned QIO Specialist. You can also send questions via email to [email protected]

2025 CNRS Provider Quality Self-Assessment

• The 2025 Self-Assessment Form  (624.89 KB) .pdf
• 2025 Self-Assessment Training (1.5 MB) .pdf

The HCBS Provider Quality Self-Assessment is required of all providers enrolled for the services identified, regardless of whether those services are currently being provided. The self-assessment must be completed, submitted and approved at application, annually and anytime there is a change in the provider's enrollment that warrants an updated self-assessment.

In July 2025, the Provider Self-Assessment (PSA) Application was launched to streamline communication with HCBS Quality Oversight specialists and providers. The application is accessed within the Iowa Medicaid Portal Application (IMPA). A training was developed to communicate expectations and explain functionality of the application.

• Provider Self-Assessment Application Training
• Training Slides  (1.98 MB) .pdf

Coming soon: Frequently Asked Questions (FAQ)

Coming soon: An informational letter will be available with PSA Application information, registration instructions, and a user guide. 

A setting is provider owned or controlledwhen the HCBS provider owns the property where the member resides, leases the property from a third party or has a direct or indirect financial relationship with the property owner that impacts either the care provided to or the financial conditions applicable to the member. The unit or dwelling is a specific physical space that can be owned, rented or occupied under a legally enforceable agreement by the member receiving services, and the member has, at a minimum, the same responsibilities and protections from eviction that tenants have under the landlord/tenant law of the state, county, city or other designated entity. For the settings in which landlord tenant laws do not apply, the state must ensure that a lease, residency agreement or other form of written agreement will be in place for each HCBS member and that the document provides protections that address eviction processes and appeals comparable to those provided under the jurisdiction’s landlord/tenant law. This definition includes “daily” SCL or Home-Based Habilitation residential service settings (including Host Home models).

Site-based or group-based non-residential services include day habilitation centers, adult day care centers, sheltered workshops, small group supported employment and groups of members receiving community-based or “no-walls” day habilitation services.

Presumptively institutional is a term used to describe settings identified by the regulation as being presumed to have the qualities of an institution. The three categories of presumptively institutional settings are also the three categories requiring heightened scrutiny.

• Settings in the same building as a public or private in-patient treatment institution.
• Settings on the grounds of or adjacent to a public institution.
• Settings that have qualities that isolate Medicaid beneficiaries.

Some HCBS settings are considered institutional or “presumptively institutional.” These settings must go through a heightened scrutiny review by CMS (Centers for Medicare & Medicaid Services).

Three Categories of Heightened Scrutiny

CMS has identified three types of settings that need this review:

1. Category 1: Settings in a building that also has a public or private facility providing inpatient institutional treatment.
2. Category 2: Settings in a building on the grounds of, or right next to, a public institution.
3. Category 3: Any setting that isolates people receiving Medicaid HCBS from the broader community.

How the Review Works

When the state finds a setting that needs heightened scrutiny, it first reviews the setting and decides if the setting:

• Can meet HCBS requirements as it is,
• Can meet requirements with changes (called remediation or modifications), or
• Cannot meet requirements and must stop being an HCBS setting.

If changes are needed, the state makes sure those changes happen and then reviews the setting again.

If the setting still cannot meet requirements, it cannot be approved as an HCBS setting.

If the setting can meet requirements (with or without changes), the state will refer it to CMS for final review after getting public input.

Important Notes

Category 3 settings: After March 17, 2023, these are usually not sent to CMS because they either cannot comply or they fix the isolation issue and no longer count as Category 3.

The time between the establishment of the final rule and the deadline for all states to comply is referred to as the “transition period." The transition period ended on March 17, 2023.

Each state had to develop a plan to map out how their state would move from learning about the rule to fully complying with the HCBS setting final rule. These plans were called "statewide transition plans" or STPs.

Initial STPs were developed and submitted to CMS explaining how each state planned to carry out a discovery, assessment, remediation and monitoring process to make sure all settings in the state complied. The initial STP also described any progress made in implementation up to that point in time.

Iowa's initial STP was approved on August 9, 2016.

• Iowa’s Initial Approved STP (2016) (1.25 MB) .pdf
• Initial STP Approval Letter (2016) (1.25 MB) .pdf

Final STP were developed and submitted to CMS explaining the results of the state's discovery, assessment, remediation and monitoring processes. The final STP also outlined the state's ongoing monitoring processes.

Iowa's final STP was approved on March 17, 2023.

• Iowa’s Final Approved STP (2023) (1.62 MB) .pdf
• Final STP Approval Letter (2023) (263 KB) .pdf

Even though Iowa's final STP was approved, there was still some work that needed to be done to fully demonstrate compliance. Iowa, and many other states are working through a corrective action plan (CAP) to finish up work around heightened scrutiny and validation of results. 

Iowa's STP CAP was approved on June 23, 2023. (302.21 KB) .pdf

Starting March 17, 2023:
HCBS waiver and Habilitation providers must report and get approval for any new provider-owned or provider-controlled residential or non-residential settings before using HCBS funding in those settings. Providers must also report when they close these types of settings.

Additions or closures of settings are done through the Provider Self-Assessment (PSA) online tool. Instructions can be found in the Provider Self-Assessment Application Training as linked below.

According to guidance from the Centers for Medicare and Medicaid Services (CMS):

• Providers must show that the setting is actually operating and serving members to confirm it meets HCBS requirements.
• This is especially important for settings that may look or feel like an institution.
• If the setting does not meet requirements, providers may need to make changes before approval and before HCBS funding can be used.
• Services must be paid for with non-Medicaid funds long enough to show the setting meets requirements.

Minor Incidents are occurrences involving a member that are not major incidents and that:

1. Result in the application of basic first aid,

2. bruising,

3. seizure activity,

4. injury to self, to others, or to property that does not require physician or hospital treatment or

5. prescription medication error that does not require physician or hospital treatment

Minor incidents must be reported in any format determined by the HCBS provider or case management organization within 72 hours of discovery of the incident.

Minor incident reports should not be reported in IMPA.

There is no designated minor incident report template. Minor incidents can be reported in any format determined by the organization and needs to be maintained in a centralized location.

A major incident will be defined as an occurrence involving a member who is enrolled in an HCBS waiver, targeted case management, or habilitation services and that:

1. results in a physical injury to or by the member that requires treatment from a medical professional or admission to a hospital,
2. results in the death of the member, including those resulting from known and unknown medical conditions,
3. results in emergency mental health treatment for the member, (EMS, Crisis Response, ER visit, Hospitalization)
4. results in medical treatment for the member, (EMS, ER Visit, Hospitalization)
5. results in the intervention of law enforcement, including contacts, arrests, and incarcerations,
6. results in a report of child abuse pursuant to Iowa Code section 232.69 or a report of dependent adult abuse pursuant to Iowa Code section 235B.3,
7. constitutes a prescription medication error or a pattern of medication errors that leads to the outcome in bullets 1- 6 above
8. involves a member’s provider staff, who are assigned protective oversight, being unable to locate the member or • involves a member leaving the program against court orders, or professional advice
9. involves the use of a restraint of any kind (physical, chemical restraint, mechanical restraint, or seclusion of the member)

Major (critical incidents) must be reported through Iowa Medicaid’s Critical Incident Reporting and Management System by the end of the next calendar day after discovery of the incident.

For access to this application within IMPA or to see the full Critical Incident Report User Guide, go to IMPA launch page at https://secureapp.dhs.state.ia.us/impa/Default.aspx.

The goal of complaint management is to:

• Address urgent health, safety, or service needs for HCBS members right away.
• Address provider issues for the long term so similar problems are less likely to happen in the future.

What Happens When You File a Complaint

The QIO HCBS team reviews complaints about HCBS or CNRS providers. After looking into the complaint, there are several possible outcomes:

1. More Investigation Needed
   We gather more information. If we find the provider needs to make changes, the complaint moves to a targeted review process.
2. Combine with an Existing Review
   If the provider already has a targeted review in progress for the same or similar issue, we add your complaint to that review.
3. Refer to Another Agency
   If the issue (or part of it) should be handled by another agency, we refer it to them.
4. No Further Action
   If we determine no action is needed or there isn’t enough information to investigate, we close the complaint. If it might need follow-up later, we add it to a watchlist.
5. Add to Watchlist
   If we can’t act now but think the issue may need attention in the future, we add it to a watchlist. We review these complaints at least once a month until resolved.

6. Other
   If the complaint is resolved for a different reason, we document why.

   We take every complaint seriously and investigate it thoroughly. However, in most cases we cannot tell the person who made the complaint what happened. This is because most complaints involve individual HCBS members, and their information is confidential. We do not have the legal releases needed to share details about the outcome.

• Variance Requests Guidance Document (368.58 KB) .pdf
• Iowa Medicaid Variance Request Form (216.77 KB) .pdf (470-0297)

Iowa HHS, in collaboration with the Iowa Association of Community Providers (IACP), the Iowa Coalition for Integration and Employment (ICIE) and the managed care organizations (MCOs), has developed an  Employment Matrix (238.88 KB) .pdf . This tool was created to provide an easy-to-follow guide to HCBS-funded employment services and supports. The Employment Matrix also provides guidance regarding the employment service provider staff qualifications and training requirements and the processes for service authorization for employment services for both fee-for-service (FFS) and the MCOs.

Iowa HHS, in partnership with employment stakeholders, has developed an  Employment First Guidebook. (2 MB) .pdf This Guidebook was created to provide case managers, care managers, service coordinators and Integrated Health Home (IHH) care coordinators with critical information, resources and tools to help them do the best possible job of assisting transition-age youth and working-age adults with disabilities they support to work.

Supported Community Living (SCL) services are provided within the member’s home and community, according to the individualized member need as identified in the member’s service plan. SCL services are intended to provide for the daily living needs of the member and are available as needed during any 24-hour period. The services are intended to develop, increase and maintain independent living-skills and include personal and home skills training services, individual advocacy services, community skills training services, personal environment support services, transportation and treatment services.

• Learn more about SCL services (108.04 KB) .pdf

HHS has developed a Legally Responsible Persons and Legal Representatives of Supported Community Living (SCL) Guidance Document (206.38 KB) .pdf . This tool was created to provide an easy-to-follow guide to the delivery of SCL to minors and adults by legally responsible persons and legal representatives through the HCBS Brain Injury and Intellectual Disability Waivers.

The Department has developed a SCL provided in a Host Home Guidance Document (162.87 KB) .pdf . This tool was created to provide an easy-to-follow guide in the delivery of SCL in a Host Home through the HCBS Habilitation program and the HCBS Brain Injury and Intellectual Disability Waivers.  

The Department has developed a Frequently Asked Questions (86.33 KB) .pdf document related to SCL delivered in a Host Home. This tool was created to provide answers to the most frequently asked questions related to the delivery of SCL in a Host Home. 

Intensive Residential Services (IRS) are intensive, community-based services provided 24 hours a day, 7 days a week, 365 days a year to adults with severe mental illness. 

IRS is for adults with the most intensive and severe mental health needs and functional impairments including those with multi-occurring conditions. Services include intensive 24-hour supervision, behavioral health services, and other supportive and rehabilitative services in a community-based residential setting.

Intensive Residential Services (IRS) (295.49 KB) .pdf

The Department has developed a Frequently Asked Questions (FAQs) (123.25 KB) .pdf document related to Medical Day Care for Children and Adult Day Care delivered in the home. This tool was created to provide answers to the most frequently asked questions related to the delivery of Medical Day Care for Children and Adult Day Care in the home. 

The Department has developed a SCL delivered through the Remote Support Modality Policy (170.25 KB) .pdf . This policy was developed to provide an easy-to-follow guide in the delivery of SCL via remote support under the HCBS Brain Injury and Intellectual Disability Waivers.