WIC Portal - Training

One Call Now Resources

This section provides the recorded training provided by OnSolve for the appointment reminder service platform One Call Now.

• Thursday, January 27, 2022, Local Agency One Call Now Q&A
• Tuesday, December 14, 2021, Local Agency One Call Now Q&A
• Thursday, November 18, 2021, Local Agency One Call Now Training

OnSolve has developed Reference Manuals for State of Iowa users. The link below contains written directions on using the One Call Now platform.

One Call Now Reference Manuals (ZIP Folder)

WIC Contractors' Meeting

• Minutes 4.13.2022 (PDF)
  • ALTARUM Slides-IDPH WIC Fraud Training 4.13.22 (PDF)
  • Statewide UIHC referrals to WIC 04.2022 (PDF)

Focus Resources

This section provides links and information for Iowa's MIS system, Focus.

• BF Frequency Question Conversion Charts (PDF)
• TAP/AP/P Cheat Sheet (PDF)
• How to Use the WIC Shopper App (PDF)
• WIC Approved Vendors by Agency (PDF) (Updated April 2022)
• Guidance for Foster Care Situations (PDF)