| Town Hall Topic Survey |
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| We want our Medicaid provider and member town halls to be helpful and informative. Complete this survey and let us know what we should focus on in 2024: https://forms.office.com/g/14hZsZkr7s |
Town Halls are virtual monthly meetings for Medicaid members and providers to learn about the Medicaid program, receive updates and voice any questions or concerns directly to the Iowa Medicaid state team. Town halls are also a way for Iowa Medicaid to gather feedback from members and providers and work towards solutions.
Town hall meetings are held:
- The first Thursday of every month - Members only
- The third Thursday of every month - Providers and members
Advance registration is encouraged, but not required. Login information for the virtual meetings will be shared on the day of the event to ensure Iowa Medicaid has enough virtual spots to accommodate all guests.
Send specific questions to: IMETownHall@dhs.state.ia.us
Medicaid Town Halls
The first Thursday of the month (members only)
The third Thursday of the month (providers and members)
*If you have issues signing up, please reach out to IMETownHall@dhs.state.ia.us
Thursday, May 16, 2024
Provider Town Hall | 4:00 p.m. - 5:00 p.m.
Member Town Hall | 5:00 p.m. - 6:00 p.m.
Monday, May 20, 2024
CCO Town Hall | 4:00 p.m. - 5:00 p.m.
Thursday, May 16, 2024 | 4:00 p.m. - 5:00 p.m.
Materials: Medicaid Eligibility Presentation
Thursday, May 16, 2024 | 5:00 p.m. - 6:00 p.m.
Materials: Medicaid Eligibility Presentation
Sign Up on Zoom!
Consumer Choice Option Town Hall
Meeting: Consumer Choice Option (CCO) Town Hall
Date: May 20, 2024
Time: 4:00 p.m. - 5:00 p.m. CST
Objective: To share information about the CCO program and how it can benefit Medicaid members.
Presenter: Christy Casey, Iowa Medicaid Program Policy Manager
May 16, 2024, 4 p.m. - 6 p.m.
May 20, 2024, 4 p.m. - 5 p.m. - CCO Town Hall
June 6, 2024, 4 p.m. - 5 p.m. - Members only
June 17, 2024, 4 p.m. - 5 p.m. - CCO Town Hall
June 20, 2024, 4 p.m. - 6 p.m.
July 4, 2024, 4 p.m. - 5 p.m. - Members only
July 15, 2024, 4 p.m. - 5 p.m. - CCO Town Hall
July 18, 2024, 4 p.m. - 6 p.m.
August 1, 4 p.m. - 5 p.m. - Members only
August 15, 2024, 4 p.m. - 6 p.m.
August 19, 2024, 4 p.m. - 5 p.m. - CCO Town Hall
Upcoming Medicaid Town Halls
Questions and Answers
Members who need assistance with signing-up may contact Iowa Medicaid Member Services at 1-800-338-8366.
These are virtual meetings, but there is a call-in option is available for those unable to stream live video.
Town Hall Archive
Archive of town halls from August 2021 to present.
May 2, 2024 | Member Town Hall: Recording (Passcode: 6v*bydqQ)
Materials: Agenda -- New Member Town Hall Registration Process Slides -- IHAWP Registration Presentation Slides
- April 18, 2024 | Member Town Hall: Recording (Passcode: EdQ^2XMY)
Materials: Agenda -- Multisector Plan for Aging (MPA) Presentation -- IHAWP Annual Forum: Presentation on the Status of the IHAWP Program -- Guide to the 2024 Open Choice Mailing Presentation
- April 18, 2024 | Provider Town Hall: Recording (Passcode: $*8G%M#u)
Materials: Agenda -- Multisector Plan for Aging (MPA) Presentation -- Guide to the 2024 Open Choice Mailing Presentation -- New Provider Town Hall Registration Process Presentation
- April 15, 2024 | CCO Town Hall: Recording (Passcode: 0UL4Drn&)
Materials: Program Integrity & Compliance in CCO Presentation -- New CCO Town Hall Registration Process Presentation
- April 4, 2024 | Member Town Hall: Recording (Passcode: 2y+qE2ae)
Materials: Agenda -- Resources for People of Ages -- Informational Letter No. 2554-MC-FFS Needs on Waitlist (NOW) Survey -- 988 and Suicide Prevention Presentation
- March 21, 2024 | Member Town Hall: Recording (Passcode: bS6u&qXn)
Materials: Agenda -- Trualta Presentation -- Open Enrollment Mailing Presentation -- Annual Rate Review Presentation -- 2024 Medicaid Rate Review
- March 21, 2024 | Provider Town Hall: Recording (Passcode: jvVr4!!5)
Materials: Agenda -- Trualta Presentation -- Open Enrollment Mailing Presentation -- Annual Rate Review Presentation -- 2024 Medicaid Rate Review
- March 18, 2024 | CCO Town Hall: Recording (Passcode: U*cUa5X9)
Materials: Overview of HCBS Funded Employment Services
- March 7, 2024 | Member Town Hall: Recording (Passcode: A6m4*v+K)
Materials: Agenda -- Member Reassignment Presentation -- Habilitation Services Overview Presentation
- February 19, 2024 | CCO Town Hall: Recording (Passcode: T*s#UGt7)
Materials: CCO Savings and Efficiencies
- February 15, 2024 | Member Town Hall: Recording (Passcode: j=yUV#3%)
Materials: Agenda -- HOME Update Presentation
- February 15, 2024 | Provider Town Hall: Recording (Passcode: m=g.Ap4!)
Materials: Agenda -- HOME Update Presentation
- February 1, 2024 | Member Town Hall: Recording (Passcode: GyaFC4?P)
Materials: Agenda
Grievance and Appeals Presentations: Iowa Total Care | Molina | Wellpoint
- January 18, 2024 | Member Town Hall: Recording (Passcode: *uy$F8uK)
Materials: Agenda -- Medicaid Town Hall HCBS Employment Supports
- January 18, 2024 | Provider Town Hall: Recording (Passcode: .8ST9jGX)
Materials: Agenda -- Medicaid Town Hall HCBS Employment Supports
- January 4, 2024 | Member Town Hall: Recording (Passcode: 1gjL6q*Y)
Materials: Agenda -- Town Hall Topic Survey
December 21, 2023 | Provider Town Hall: Recording (Passcode: %ecD0S@2)
Materials: Agenda -- HCBS Residential Settings Assessment Update -- Prepaid Ambulatory Health Plan (PAHP) Onboarding -- Town Hall Survey -- Amerigroup to Wellpoint Rebrand Presentation -- Molina Presentation
December 21, 2023 | Member Town Hall: Recording (Passcode: 8s#SriR.)
Materials: Agenda -- HCBS Residential Settings Assessment Update -- Prepaid Ambulatory Health Plan (PAHP) Onboarding -- Town Hall Survey -- Amerigroup to Wellpoint Rebrand Presentation -- Molina Presentation
December 7, 2023 | HOMEtown Town Hall: Recording (Passcode: i#0yCx!1)
Materials: HOMEtown Conversations
November 16, 2023 | Member Town Hall: Recording (Passcode: 0KunD5i$)
Materials: Strategic Framework Committee -- EVV Workgroup -- Dental Announcement
November 16, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: #ke6Jxju)
Materials: Strategic Framework Committee -- Dental Announcement
November 2, 2023 | Member Town Hall: Agenda -- Recording (Passcode: +HMc?R2#)
Materials: When to Call Member Services -- COVID Flexibilities and CMS -- CCO Workgroup Update
October 19, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: YG+B3^xw)
October 19, 2023 | Member Town Hall: Agenda -- Recording (Passcode: M&n^9i3H)
Materials: EVV Presentation -- Estate Recovery Presentation -- HCBS Medical Day Care Presentation
October 5, 2023 | Member Town Hall: Agenda -- Recording(Passcode: !XAf6lHy)
Materials: Amerigroup Iowa Presentation -- Iowa Total Care Presentation -- Molina Healthcare Presentation -- Our Purpose: Voices from the Medicaid Community Video
September 21, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: #RK1?HGr)
September 21, 2023 | Member Town Hall: Agenda -- Recording (Passcode: 1ADxRFw$)
Materials: Molina Presentation -- HOME Update -- CareBridge Presentation -- Protect Yourself From Scams -- 2023 Iowa Caregivers Conference -- MCO 90-Day Open Choice
September 7, 2023 | Member Town Hall: Agenda -- Recording (Passcode: XX2S&4H! )
Materials: CareBridge Update -- Dental Update -- HCBS Update
August 24, 2023 | Provider Town Hall: Agenda -- Recording (Passcode:1O&aqwWh )
August 24, 2023 | Member Town Hall: Agenda -- Recording (Passcode: *fK9xSY2 )
Materials: Escalations Presentation -- HOMEtown Conversations Locations
August 10, 2023 | Member Town Hall: Agenda -- Recording (Passcode: K+tYvCL6) -- Access2Care Presentation -- Dashboard Survey
July 27, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: XT.2^U4n) -- Molina Provider Update -- Dashboard Survey -- Medicaid Modernization webpage
July 27, 2023 | Member Town Hall: Agenda -- Recording (Passcode: 68bR%m$T) -- Molina Member Update -- Dashboard Survey -- Open Choice Phone Notice
July 13, 2023 | Agenda -- Recording (Passcode: 8!kY*2i5) -- Dashboard Demo Presentation -- HOME Survey -- Molina Healthcare Update
June 22, 2023 | Individual Mental Health Therapy Provider/Substance Use Disorder Rate Update -- Molina Readiness Review -- Provider Recording (Passcode: 9F*4FG$$) -- Member Recording (Passcode: 4gP@5FZE)-- Provider Agenda -- Member Agenda -- Update from Molina
June 8, 2023 | CBS Redesign Update -- Agenda -- Member Recording (Passcode: .7KR=7A!)
May 25, 2023 | Eligibility PPT -- Access2Care PPT -- Provider Recording (Passcode: .SaL^T7X) -- Provider Agenda -- Member Recording (Passcode: .3CPXYik) -- Member Agenda
May 11, 2023 | Member Recording (Passcode: k+f9I4G4) -- Member Agenda
April 27, 2023 | Provider Recording (Passcode: 7ZHGavT.) -- Member Recording (Passcode: m7wfXC?u) -- Provider Agenda -- Member Agenda -- COVID-19 Public Health Emergency Flexibilities Presentation
April 13, 2023 | Recording (Passcode: fnm%!fT6) -- Iowa Total Care Presentation -- Molina Healthcare Presentation -- Amerigroup Presentation -- Open Enrollment Mailing Presentation
March 23, 2023 | Provider Recording (Passcode: aP0Dl$Rw) -- Provider Agenda -- Member Town Hall (Passcode: l.Df3Z=%) -- Member Agenda
March 9, 2023 | Member Recording (Passcode: #OZc6g.$)
February 23, 2023 | Provider Recording (no passcode) -- Member Recording (Passcode: Qv&+M8z9)
February 9, 2023 | Community-Based Services Evaluation Report --Member Town Hall Recording (7%GTD5h5)
January 26, 2023 | Service Planning -- Prior Authorizations - Amerigroup -- Prior Authorizations - Iowa Total Care -- Consumer Choice Options - Flowchart -- Appeals Process - Providers -- Appeals Process - Members
December 29, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (a*3@U3*?) -- Member Meeting Agenda -- Member Town Hall Recording (VR.cwCE3) -- Iowa Medicaid Overview Presentation -- CBSE Presentation
December 1, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: x2q4x!Jq) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: +$i8^30v) -- Program Integrity Presentation
October 27, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: qQU6@y67) -- CMS Make Your Voice Heard -- CFEU HHS Contact Information -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: t8!e@bWZ)
September 29, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: dwZ#od89) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: ^yk82&I3) -- Diabetes Prevention Program Flyer -- Prior Authorization Workgroup Presentation
September 8, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: HQE980=M) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: N^Zpn?2v) -- "How Does Iowa Medicaid Compare?" Presentation
August 25, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: 7+z3x?1^) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: r=&8hvsm)
July 28, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording -- Member Meeting Agenda -- Member Town Hall Recording
June 30, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: ZXHb=4tE) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: N!L4c$65) -- Escalations Guide
May 26, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: =k3yDe77) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: +6GVZ.ju) -- Medicaid 101
April 28, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: 40%K1&!I) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: 38aWB=nA) -- Survey Results
March 24, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: ET@k.F5y ) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: yGaP5$*r)
February 24, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: b&=+t2J^) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: e3c.Bzn=)
January 27, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: w.*p4w^@) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: 7?an*=aQ)
December 16, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: =6u37JQ0) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: 8F!N5&sd)
November 17, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Meeting starts around 14:25 mark) -- Member Meeting Agenda -- Member Town Hall Recording (Meeting starts around 12:00 mark)
October 28, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording -- Member Meeting Agenda -- Member Town Hall Recording -- Medicaid Strategic Plan Presentation
September 23, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording -- Member Meeting Agenda -- Member Town Hall Recording
August 26, 2021 Meeting -- Provider Town Hall Recording -- Member Town Hall Recording
Prior Listening & Stakeholder Sessions
- Home Health Workgroup | Pt. 4 | October 16, 2023 | 3:30 p.m. - 5:00 p.m. | Recording (Password: tD*z1K7F) -- Presentation -- The Impact of Nurse Delegation Regulations on the Provision of Home Care Services: A Four-State Case Study Article | Members, Providers and MCOs
- Unwind Office Hours | Session 2 | August 16, 2023 | 11 a.m. - 11:45 a.m. | Recording (Passcode: XtR8@U^6) | Community Action Agencies
- Home Health Workgroup | Pt. 3 | August 1, 2023 | 4 p.m. - 5:30 p.m. | Recording | Presentation | Members, Providers and MCOs
- Unwind Office Hours | Session 1 | August 1, 2023 | 11 a.m. - 12 p.m. | Recording (Passcode: 4*1i9WAm) | Community Action Agencies
- Dashboard Listening Session | July 6, 2023 | 3 p.m. - 5 p.m. | Recording (Passcode: TXc@LM4k) | Dashboard Workgroup
- Home Health Listening Session Pt. 2 | June 19, 2023 | Recording (Passcode: $$a#4$FS) | Members & Providers
- Home Health Listening Session | May 22, 2023 | Recording (Passcode: FS7+C*@!) | Presentation | Members & Providers
- Dental RFP Listening Session | Wednesday March 8, 2023 | 3 p.m. - 4 p.m. | Recording (Recording password: B0!LLr3h) | Presentation | Stakeholders
- End of Continuous Coverage Requirement | Wednesday, January 25, 2023 | Recording (Passcode: !1STV^KC) | Providers
Durable Medical Equipment | Thursday, January 6, 2022 | 1:00 PM - 2:30 PM | Recording(Passcode: 8aDc4*xb) | Durable Medical Equipment Notes
Provider Enrollment and Credentialing | Thursday, January 13, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: %*6Msd!!) | Provider Enrollment and Credentialing Notes
Managed Care Request for Proposal (RFP) | Tuesday, January 18, 2022 | 3:00 PM - 4:00 PM | Recording(Passcode: 7en5=bNG) | Managed Care RFP Presentation
Prior Authorizations | Thursday, February 10, 2022 | 3:00 PM - 4:00 PM | Recording(Passcode: %e2m7qyL) | Prior Authorization Notes
School Based Services | Thursday, February 17, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: 6&rCiqdP) | School Based Services Presentation
Managed Care RFP | Tuesday, January 18, 2022 | 4:00 PM - 5:00 PM | Recording(Passcode: 7yBcY=B9) | Managed Care RFP Presentation
Long-Term Services and Supports (LTSS) Community Based Case Management (CBCM) | Thursday, January 20, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: KxI2B1D=) | LTSS CBCM Notes
Maternal Health | Wednesday, February 9, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: W@6%MuBZ) | Maternal Health Notes
Transition Aged Services | Tuesday, February 15, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: MD.p543n) | Transition Aged Services Notes
Natural Supports | Tuesday, February 22, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: Cf92B@=#) | Natural Supports Notes
Behavioral Health Affiliate of Iowa Conference | June 8, 2023 | Psychiatric Intensive Care Presentation
Language Accessibility - languages
For telephone accessibility assistance, use the resources below.
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Call Relay Iowa TTY
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking.
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ةیبرعلا | 简体中文 | Deutsch | Français
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हिंदी | unDusdm (Karen) | 한국어 | ພາສາ
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Llame a Relay Iowa TTY
Teléfono de texto para personas con problemas de audición, del habla y ceguera si necesita asistencia.
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ລາວ | Pennsylfaanisch Deitsch | Русский
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Српско-хрватски | Tagalog | ไทย | Tiếng Việt