| Town Hall Topic Survey |
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| We want our Medicaid provider and member town halls to be helpful and informative. Complete this survey and let us know what we should focus on in 2025: https://forms.office.com/g/14hZsZkr7s |
Town halls are virtual monthly meetings for Medicaid members and providers to learn about the Medicaid program, receive updates and voice any questions or concerns directly to the Iowa Medicaid state team. Town halls are also a way for Iowa Medicaid to gather feedback from members and providers and work toward solutions.
Town Hall meetings are held:
- First Thursday of the month: Members Only
- Third Thursday of the month: Providers Only
Send specific questions to: imetownhall@hhs.iowa.gov
Upcoming Medicaid Town Halls
Previous Medicaid Town Halls
Questions and Answers
Members who need assistance with signing-up may contact Iowa Medicaid Member Services at 1-800-338-8366.
These are virtual meetings, but there is a call-in option is available for those unable to stream live video.
Town Hall Archive
Archive of town halls.
April 21, 2025 | CCO Town Hall
Zoom Recording (to come) | Agenda | CCO Town Hall Presentation
April 17, 2025 | Provider Town Hall
Zoom Recording (Passcode: .Z7kwMA*) | Agenda | Annual Choice Period Presentation | Medicaid Legislative Updates Presentation
April 3, 2025 | Member Town Hall
Recording (Passcode: 13^x1wgq) | Agenda | Annual Choice Period Presentation | Medicaid Legislative Updates Presentation
March 24, 2025 | CCO Town Hall
Recording (Passcode: 2DZw!4q*) | Agenda | ARPA Recruitment and Retention Grant
March 20, 2025 | Provider Town Hall
Recording (Passcode: kMmc?7GZ) | Agenda | Medicaid Application Processing Times & Application Status Presentation | Rate Review Presentation | HEDIS Overview Presentation | Iowa Total Care Quality Measures Presentation | Molina Quality Measures Presentation | Wellpoint Quality Measures Presentation | Delta Dental of Iowa Presentation | MCNA Presentation
March 6, 2025 | Member Town Hall
Recording (Passcode: T44SzE7.) | Agenda | BAC Interest Form Link | Postpartum Presentation | Beneficiary Advisory Council Presentation | HEDIS Overview Presentation | Iowa Total Care Quality Measures Presentation | Molina Quality Measures Presentation | Wellpoint Quality Measures Presentation | Delta Dental of Iowa Presentation | MCNA Presentation
February 20, 2025 | Provider Town Hall
Recording (Passcode: +1pBm.V9)
Agenda | REACH Presentation | Postpartum Presentation | Molina Maternal Health Presentation | Wellpoint Maternal Child Services Presentation | Iowa Total Care Maternal Health Presentation
February 6, 2025 | Member Town Hall
Recording (Passcode: ^XH3q^@H) | YouTube Recording (includes closed captions) | Agenda | HOME and REACH | Iowa Total Care's Start Smart for Baby | Molina Healthcare of Iowa's Maternal Health | Wellpoint Maternal Child Services
January 16, 2025 | Member Town Hall
Recording (Passcode: XA5J%E?b) | Agenda | Delta Dental Presentation | MCNA Dental Presentation | Beneficiary Advisory Council Presentation
January 16, 2025 | Provider Town Hall
Recording (Passcode: ^Jq?NXP8) | Agenda | Delta Dental Presentation | MCNA Dental Presentation | Beneficiary Advisory Council Presentation
December 19, 2024 | Member Town Hall: Recording (Passcode: RJ2#eeQW)
Agenda | Updates on SIS-interRAI Presentation | Member & Provider Services Updates | Participant Experience Surveys | Town Hall Planning 2025
December 19, 2024 | Provider Town Hall: Recording
(Passcode: v1Xj=sg.)Agenda | Updates on SIS-interRAI Presentation | Member & Provider Services Updates | National Adoption Competency Mental Health Training | Participant Experience Surveys | Town Hall Planning 2025
December 16, 2024 | CCO Town Hall: Zoom Recording
Passcode: $j0gyk?#
December 5, 2024 | Member Town Hall: Recording
(Passcode: tcu0@0BA)Agenda | CCO Presentation | Iowa Total Care Presentation | Molina Presentation | Wellpoint Presentation
November 21, 2024 | Member Town Hall: Recording
Agenda | Delta Dental Presentation | MCNA Dental Presentation | MCO Case Management Ratio Implementation | Automated Outreach Presentation
November 21, 2024 | Provider Town Hall: Recording
(Passcode: 3w+sMx&+)Agenda | Delta Dental Presentation | MCNA Dental Presentation | MCO Case Management Ratio Implementation | Automated Outreach Presentation
November 7, 2024 | Member Town Hall: Recording
(Passcode: *&!?ZTX4)Agenda | MCO Quality Initiatives Presentations: Molina, Iowa Total Care, Wellpoint
October 21, 2024 | CCO Town Hall: Zoom Recording (Passcode: z$EL#JA1)
October 17, 2024 | Member Town Hall: Recording (Passcode: aYe@0K5^)
Agenda | Postpartum Presentation | Project ECHO Presentation
October 17, 2024 | Provider Town Hall: Recording (Passcode: 4&fpsqp?)
Agenda | Postpartum Presentation | Project ECHO Presentation
October 3, 2024 | Member Town Hall: Recording (Passcode: Z.9Q2@bX)
Agenda | Iowa HCBS Universal Assessment Presentation | Utilization of Services Presentation
September 19, 2024 | Member Town Hall: Recording
(Passcode: 7ts729.R)September 19, 2024 | Provider Town Hall: Recording
(Passcode: =w$2cOZQ)
September 16, 2024 | CCO Town Hall: Zoom Recording (Passcode: Nk#h7g1v)
September 5, 2024 | Member Town Hall: Recording
(Passcode: w?3w*Mpp)
August 19, 2024 | CCO Town Hall: Zoom Recording (Passcode: e2VvF!WK)
August 15, 2024 | Member Town Hall: Recording (Passcode: 3*XP$Ed=)
Agenda | Presentation: Medicaid Managed Care ILOS | Presentation: HOME Project
August 15, 2024 | Provider Town Hall: Recording (Passcode: 3*XP$Ed=)
Agenda | Presentation: Medicaid Managed Care ILOS | Presentation: HOME Project
August 1, 2024 | Member Town Hall: Recording (Passcode: TMNg5V5?)
Agenda | Case Management Updates | Collaboration With Adult Protective Services
July 18, 2024 | Member Town Hall: Due to a technical issue, this Zoom recording is not available.
Agenda | HF 2698 Provider Rate Increases | HOME Concept Paper
July 18, 2024 | Provider Town Hall: Recording (Passcode: S&Vt@77^)
Agenda | HF 2698 Provider Rate Increases | HOME Concept Paper
July 15, 2024 | CCO Town Hall: Recording (Passcode: x2F1&0QS)
June 20, 2024 | Member Town Hall: Recording (Passcode: &g5%PNu9)
Agenda | Iowa Total Care Presentation -- Molina Presentation -- Wellpoint Presentation -- P4P Presentation
June 20, 2024 | Provider Town Hall: Recording (Passcode: j#d93r=J)
Agenda | Iowa Total Care Presentation | Molina Presentation -- Wellpoint Presentation | P4P Presentation
June 17, 2024 | CCO Town Hall: Recording (Passcode: VLgQV6Y.)
Materials: Agenda | CCO Documentation
June 6, 2024 | Member Town Hall: Recording (Passcode: ca9U2j=c)
Materials: Agenda | HCBS Updates | Iowa Total Care MCO Update | Molina MCO Update
May 20, 2024 | CCO Town Hall: Recording (Passcode: @!Dtw3+V)
Materials: IA SAIL Presentation | Submitting within Budget: Using the Employer Payroll Calculator Presentation
May 16, 2024 | Member Town Hall: Recording (Passcode: dHn1b$B#)
Materials: Agenda | Medicaid Eligibility Presentation | HOME Presentation
May 16, 2024 | Provider Town Hall: Recording (Passcode: GdT9%Cpu)
Materials: Agenda | Medicaid Eligibility Presentation | HOME Presentation
May 2, 2024 | Member Town Hall: Recording (Passcode: 6v*bydqQ)
Materials: Agenda | New Member Town Hall Registration Process Slides | IHAWP Registration Presentation Slides
April 18, 2024 | Member Town Hall: Recording (Passcode: EdQ^2XMY)
Materials: Agenda | Multisector Plan for Aging (MPA) Presentation | IHAWP Annual Forum: Presentation on the Status of the IHAWP Program | Guide to the 2024 Open Choice Mailing Presentation
April 18, 2024 | Provider Town Hall: Recording (Passcode: $*8G%M#u)
Materials: Agenda | Multisector Plan for Aging (MPA) Presentation | Guide to the 2024 Open Choice Mailing Presentation | New Provider Town Hall Registration Process Presentation
April 15, 2024 | CCO Town Hall: Recording (Passcode: 0UL4Drn&)
Materials: Program Integrity & Compliance in CCO Presentation | New CCO Town Hall Registration Process Presentation | Can the Host Home Model be utilized under CCO? | CCO FAQs
April 4, 2024 | Member Town Hall: Recording (Passcode: 2y+qE2ae)
Materials: Agenda | Resources for People of Ages | Informational Letter No. 2554-MC-FFS Needs on Waitlist (NOW) Survey | 988 and Suicide Prevention Presentation
March 21, 2024 | Member Town Hall: Recording (Passcode: bS6u&qXn)
Materials: Agenda -- Trualta Presentation -- Open Enrollment Mailing Presentation -- Annual Rate Review Presentation -- 2024 Medicaid Rate Review
March 21, 2024 | Provider Town Hall: Recording (Passcode: jvVr4!!5)
Materials: Agenda -- Trualta Presentation -- Open Enrollment Mailing Presentation -- Annual Rate Review Presentation -- 2024 Medicaid Rate Review
March 18, 2024 | CCO Town Hall: Recording (Passcode: U*cUa5X9)
Materials: Overview of HCBS Funded Employment Services
March 7, 2024 | Member Town Hall: Recording (Passcode: A6m4*v+K)
Materials: Agenda -- Member Reassignment Presentation -- Habilitation Services Overview Presentation
February 19, 2024 | CCO Town Hall: Recording (Passcode: T*s#UGt7)
Materials: CCO Savings and Efficiencies
February 15, 2024 | Member Town Hall: Recording (Passcode: j=yUV#3%)
Materials: Agenda -- HOME Update Presentation
February 15, 2024 | Provider Town Hall: Recording (Passcode: m=g.Ap4!)
Materials: Agenda -- HOME Update Presentation
February 1, 2024 | Member Town Hall: Recording (Passcode: GyaFC4?P)
Materials: Agenda
Grievance and Appeals Presentations: Iowa Total Care | Molina | Wellpoint
January 18, 2024 | Member Town Hall: Recording (Passcode: *uy$F8uK)
Materials: Agenda -- Medicaid Town Hall HCBS Employment Supports
January 18, 2024 | Provider Town Hall: Recording (Passcode: .8ST9jGX)
Materials: Agenda -- Medicaid Town Hall HCBS Employment Supports
January 4, 2024 | Member Town Hall: Recording (Passcode: 1gjL6q*Y)
Materials: Agenda -- Town Hall Topic Survey
December 21, 2023 | Provider Town Hall: Recording (Passcode: %ecD0S@2)
Materials: Agenda -- HCBS Residential Settings Assessment Update -- Prepaid Ambulatory Health Plan (PAHP) Onboarding -- Town Hall Survey -- Amerigroup to Wellpoint Rebrand Presentation -- Molina Presentation
December 21, 2023 | Member Town Hall: Recording (Passcode: 8s#SriR.)
Materials: Agenda -- HCBS Residential Settings Assessment Update -- Prepaid Ambulatory Health Plan (PAHP) Onboarding -- Town Hall Survey -- Amerigroup to Wellpoint Rebrand Presentation -- Molina Presentation
December 7, 2023 | HOMEtown Town Hall: Recording (Passcode: i#0yCx!1)
Materials: HOMEtown Conversations
November 16, 2023 | Member Town Hall: Recording (Passcode: 0KunD5i$)
Materials: Strategic Framework Committee -- EVV Workgroup -- Dental Announcement
November 16, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: #ke6Jxju)
Materials: Strategic Framework Committee -- Dental Announcement
November 2, 2023 | Member Town Hall: Agenda -- Recording (Passcode: +HMc?R2#)
Materials: When to Call Member Services -- COVID Flexibilities and CMS -- CCO Workgroup Update
October 19, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: YG+B3^xw)
October 19, 2023 | Member Town Hall: Agenda -- Recording (Passcode: M&n^9i3H)
Materials: EVV Presentation -- Estate Recovery Presentation -- HCBS Medical Day Care Presentation
October 5, 2023 | Member Town Hall: Agenda -- Recording(Passcode: !XAf6lHy)
Materials: Amerigroup Iowa Presentation -- Iowa Total Care Presentation -- Molina Healthcare Presentation -- Our Purpose: Voices from the Medicaid Community Video
September 21, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: #RK1?HGr)
September 21, 2023 | Member Town Hall: Agenda -- Recording (Passcode: 1ADxRFw$)
Materials: Molina Presentation -- HOME Update -- CareBridge Presentation -- Protect Yourself From Scams -- 2023 Iowa Caregivers Conference -- MCO 90-Day Open Choice
September 7, 2023 | Member Town Hall: Agenda -- Recording (Passcode: XX2S&4H! )
Materials: CareBridge Update -- Dental Update -- HCBS Update
August 24, 2023 | Provider Town Hall: Agenda -- Recording (Passcode:1O&aqwWh )
August 24, 2023 | Member Town Hall: Agenda -- Recording (Passcode: *fK9xSY2 )
Materials: Escalations Presentation -- HOMEtown Conversations Locations
August 10, 2023 | Member Town Hall: Agenda -- Recording (Passcode: K+tYvCL6) -- Access2Care Presentation -- Dashboard Survey
July 27, 2023 | Provider Town Hall: Agenda -- Recording (Passcode: XT.2^U4n) -- Molina Provider Update -- Dashboard Survey -- Medicaid Modernization webpage
July 27, 2023 | Member Town Hall: Agenda -- Recording (Passcode: 68bR%m$T) -- Molina Member Update -- Dashboard Survey -- Open Choice Phone Notice
July 13, 2023 | Agenda -- Recording (Passcode: 8!kY*2i5) -- Dashboard Demo Presentation -- HOME Survey -- Molina Healthcare Update
June 22, 2023 | Individual Mental Health Therapy Provider/Substance Use Disorder Rate Update -- Molina Readiness Review -- Provider Recording (Passcode: 9F*4FG$$) -- Member Recording (Passcode: 4gP@5FZE)-- Provider Agenda -- Member Agenda -- Update from Molina
June 8, 2023 | CBS Redesign Update -- Agenda -- Member Recording (Passcode: .7KR=7A!)
May 25, 2023 | Eligibility PPT -- Access2Care PPT -- Provider Recording (Passcode: .SaL^T7X) -- Provider Agenda -- Member Recording (Passcode: .3CPXYik) -- Member Agenda
May 11, 2023 | Member Recording (Passcode: k+f9I4G4) -- Member Agenda
April 27, 2023 | Provider Recording (Passcode: 7ZHGavT.) -- Member Recording (Passcode: m7wfXC?u) -- Provider Agenda -- Member Agenda -- COVID-19 Public Health Emergency Flexibilities Presentation
April 13, 2023 | Recording (Passcode: fnm%!fT6) -- Iowa Total Care Presentation -- Molina Healthcare Presentation -- Amerigroup Presentation -- Open Enrollment Mailing Presentation
March 23, 2023 | Provider Recording (Passcode: aP0Dl$Rw) -- Provider Agenda -- Member Town Hall (Passcode: l.Df3Z=%) -- Member Agenda
March 9, 2023 | Member Recording (Passcode: #OZc6g.$)
February 23, 2023 | Provider Recording (no passcode) -- Member Recording (Passcode: Qv&+M8z9)
February 9, 2023 | Community-Based Services Evaluation Report --Member Town Hall Recording (7%GTD5h5)
January 26, 2023 | Service Planning -- Prior Authorizations - Amerigroup -- Prior Authorizations - Iowa Total Care -- Consumer Choice Options - Flowchart -- Appeals Process - Providers -- Appeals Process - Members
December 29, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (a*3@U3*?) -- Member Meeting Agenda -- Member Town Hall Recording (VR.cwCE3) -- Iowa Medicaid Overview Presentation -- CBSE Presentation
December 1, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: x2q4x!Jq) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: +$i8^30v) -- Program Integrity Presentation
October 27, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: qQU6@y67) -- CMS Make Your Voice Heard -- CFEU HHS Contact Information -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: t8!e@bWZ)
September 29, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: dwZ#od89) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: ^yk82&I3) -- Diabetes Prevention Program Flyer -- Prior Authorization Workgroup Presentation
September 8, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: HQE980=M) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: N^Zpn?2v) -- "How Does Iowa Medicaid Compare?" Presentation
August 25, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: 7+z3x?1^) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: r=&8hvsm)
July 28, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording -- Member Meeting Agenda -- Member Town Hall Recording
June 30, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: ZXHb=4tE) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: N!L4c$65) -- Escalations Guide
May 26, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: =k3yDe77) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: +6GVZ.ju) -- Medicaid 101
April 28, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: 40%K1&!I) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: 38aWB=nA) -- Survey Results
March 24, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: ET@k.F5y ) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: yGaP5$*r)
February 24, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: b&=+t2J^) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: e3c.Bzn=)
January 27, 2022 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: w.*p4w^@) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: 7?an*=aQ)
December 16, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Passcode: =6u37JQ0) -- Member Meeting Agenda -- Member Town Hall Recording (Passcode: 8F!N5&sd)
November 17, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording (Meeting starts around 14:25 mark) -- Member Meeting Agenda -- Member Town Hall Recording (Meeting starts around 12:00 mark)
October 28, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording -- Member Meeting Agenda -- Member Town Hall Recording -- Medicaid Strategic Plan Presentation
September 23, 2021 Meeting -- Provider Meeting Agenda -- Provider Town Hall Recording -- Member Meeting Agenda -- Member Town Hall Recording
August 26, 2021 Meeting -- Provider Town Hall Recording -- Member Town Hall Recording
Prior Listening & Stakeholder Sessions
- Home Health Workgroup | Pt. 4 | October 16, 2023 | 3:30 p.m. - 5:00 p.m. | Recording (Password: tD*z1K7F) -- Presentation -- The Impact of Nurse Delegation Regulations on the Provision of Home Care Services: A Four-State Case Study Article | Members, Providers and MCOs
- Unwind Office Hours | Session 2 | August 16, 2023 | 11 a.m. - 11:45 a.m. | Recording (Passcode: XtR8@U^6) | Community Action Agencies
- Home Health Workgroup | Pt. 3 | August 1, 2023 | 4 p.m. - 5:30 p.m. | Recording | Presentation | Members, Providers and MCOs
- Unwind Office Hours | Session 1 | August 1, 2023 | 11 a.m. - 12 p.m. | Recording (Passcode: 4*1i9WAm) | Community Action Agencies
- Dashboard Listening Session | July 6, 2023 | 3 p.m. - 5 p.m. | Recording (Passcode: TXc@LM4k) | Dashboard Workgroup
- Home Health Listening Session Pt. 2 | June 19, 2023 | Recording (Passcode: $$a#4$FS) | Members & Providers
- Home Health Listening Session | May 22, 2023 | Recording (Passcode: FS7+C*@!) | Presentation | Members & Providers
- Dental RFP Listening Session | Wednesday March 8, 2023 | 3 p.m. - 4 p.m. | Recording (Recording password: B0!LLr3h) | Presentation | Stakeholders
- End of Continuous Coverage Requirement | Wednesday, January 25, 2023 | Recording (Passcode: !1STV^KC) | Providers
Durable Medical Equipment | Thursday, January 6, 2022 | 1:00 PM - 2:30 PM | Recording(Passcode: 8aDc4*xb) | Durable Medical Equipment Notes
Provider Enrollment and Credentialing | Thursday, January 13, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: %*6Msd!!) | Provider Enrollment and Credentialing Notes
Managed Care Request for Proposal (RFP) | Tuesday, January 18, 2022 | 3:00 PM - 4:00 PM | Recording(Passcode: 7en5=bNG) | Managed Care RFP Presentation
Prior Authorizations | Thursday, February 10, 2022 | 3:00 PM - 4:00 PM | Recording(Passcode: %e2m7qyL) | Prior Authorization Notes
School Based Services | Thursday, February 17, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: 6&rCiqdP) | School Based Services Presentation
Managed Care RFP | Tuesday, January 18, 2022 | 4:00 PM - 5:00 PM | Recording(Passcode: 7yBcY=B9) | Managed Care RFP Presentation
Long-Term Services and Supports (LTSS) Community Based Case Management (CBCM) | Thursday, January 20, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: KxI2B1D=) | LTSS CBCM Notes
Maternal Health | Wednesday, February 9, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: W@6%MuBZ) | Maternal Health Notes
Transition Aged Services | Tuesday, February 15, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: MD.p543n) | Transition Aged Services Notes
Natural Supports | Tuesday, February 22, 2022 | 3:00 PM - 4:30 PM | Recording(Passcode: Cf92B@=#) | Natural Supports Notes
Behavioral Health Affiliate of Iowa Conference | June 8, 2023 | Psychiatric Intensive Care Presentation
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