What is Member Services?

Member Services is who Iowa Medicaid members contact if they have a problem with their care or services, need assistance filling out an application or have a question related to their health coverage. 

Member Services is here for you. If you have any questions about the Iowa Medicaid program, please reach out to us.

Reference Guide

Iowa HHS has a guide to help members learn how the Medicaid program works in Iowa. This reference guide gives information about Medicaid and the Children's Health Insurance Program (CHIP). Some things it includes are:

  • Who can join Medicaid

  • What services are covered

  • How the state supervises Medicaid

  • How Medicaid makes its budget

  • Rules Medicaid follows

View the reference guide here. 

Where to Call for Help

Member Resources

Language Accessibility

Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)

For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.

Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.