What is Member Services? Iowa Medicaid members contact Member Services if they have a problem with their care or services, need assistance filling out an application or have a question related to their health coverage.
Member Services is here for you. If you have any questions about the Iowa Medicaid program, please reach out to us.
Reference Guide Iowa HHS has a guide to help members learn how the Medicaid program works in Iowa. This reference guide gives information about Medicaid and the Children's Health Insurance Program (CHIP). Some things it includes are:
Who can join Medicaid What services are covered How the state supervises Medicaid How Medicaid makes its budget Rules Medicaid follows View the Reference Guide.
Where to Call for Help
Member Services
Contact Member Services Monday to Friday from 8 a.m. to 5 p.m.
1-800-338-8366 (Toll Free) 515-256-4606 (Des Moines Area) 515-725-1351 (Fax)
Email: IMEmember@hhs.iowa.gov
Call member services for questions about: Billing Address Changes Medicaid Information Special approval for authorizations New Medicaid Card Managed Health Care Third Party Liability
Income Maintenance Customer Service Center
Toll Free: 1-877-347-5678
Monday - Friday; 7 a.m.to 6 p.m.
Call the Income Maintenance Customer Service Center to report changes such as: Address Birth of a Child Employment Starts or Ends Other income or household member changes
HHS Local Offices
Local Office Locations
For problems or concerns regarding your local HHS office contact the Central Office at 1-800-972-2017 .
Contact your local HHS office for general questions regarding: Medical Assistance Supplemental Nutrition Assistance Program (SNAP) Cash Assistance Childcare Assistance How to Apply for Benefits
HHS Contact Center
For questions regarding the Affordable Care Act or for information on how to apply, contact the HHS Contact Center at 1-855-889-7985.
Hours of operation are Monday - Friday 8:00 am to 5:00 pm.
Iowa HHS Services Portal
Managed Care Organizations' Member Services
Call your MCO if you have questions about: Billing Address Changes Medicaid Information Special approval for authorizations New Medicaid Card Managed Health Care Third Party Liability Iowa Total Care Phone: 1-833-404-1061
Website
Molina Healthcare of Iowa Phone: 1-844-236-0894
Website
Wellpoint Iowa, Inc Phone: 1-833-731-2140
Website
Member Resources
For telephone accessibility assistance, use the resources below.
