What is Member Services?
Member Services is who Iowa Medicaid members contact if they have a problem with their care or services, need assistance filling out an application or have a question related to their health coverage.
Member Services is here for you. If you have any questions about the Iowa Medicaid program, please reach out to us.
Reference Guide
Iowa HHS has a guide to help members learn how the Medicaid program works in Iowa. This reference guide gives information about Medicaid and the Children's Health Insurance Program (CHIP). Some things it includes are:
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Who can join Medicaid
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What services are covered
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How the state supervises Medicaid
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How Medicaid makes its budget
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Rules Medicaid follows
View the reference guide here.
Member Resources
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Comm476: Iowa Health Link Managed Care Program Member Handbook
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Comm490: How to Read Your Iowa Medicaid Statement (English)
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Comm490S: Cómo leer su estado de cuenta de Medicaid de Iowa (Español)
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Comm 525: Understand Your Medicaid Billing Statement
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For frequently asked questions about Iowa Medicaid, view the member services FAQs.
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Click here more information about the Iowa Health Link program.
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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.) For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942. Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente. |