Contact Member Services
Need help with your Iowa Medicaid coverage?
We're here for you! If you have questions about your health coverage, need help with an application, or are having issues with your care or services, contact Member Services.
Contact Member Services Monday to Friday from 8 a.m. to 5 p.m.
1-800-338-8366 (Toll Free)
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
Email: IMEmember@hhs.iowa.gov
Helpful Resources
Additional Contacts
Toll Free: 1-877-347-5678
Monday - Friday; 7 a.m.to 6 p.m.
Call the Income Maintenance Customer Service Center to report changes such as:
- Address
- Birth of a Child
- Employment Starts or Ends
- Other income or household member changes
For problems or concerns regarding your local HHS office contact the Central Office at 1-800-972-2017.
Contact your local HHS office for general questions regarding:
- Medical Assistance
- Supplemental Nutrition Assistance Program (SNAP)
- Cash Assistance
- Childcare Assistance
- How to Apply for Benefits
For questions regarding the Affordable Care Act or for information on how to apply, contact the HHS Contact Center at 1-855-889-7985.
Hours of operation are Monday - Friday 8:00 am to 5:00 pm.
Call your MCO if you have questions about:
- Billing
- Address Changes
- Medicaid Information
- Special approval for authorizations
- New Medicaid Card
- Managed Health Care
Third Party Liability
Iowa Total Care
Phone: 1-833-404-1061
Molina Healthcare of Iowa
Phone: 1-844-236-0894
Wellpoint Iowa, Inc
Phone: 1-833-731-2140
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