The Client Assistance Program (CAP) is a federally mandated program designated to assist individuals who encounter conflicts with programs funded under the Rehabilitation Act which include:

  • Iowa Vocational Rehabilitation Services
  • Iowa Department for the Blind
  • Centers for Independent Living
  • Other agencies funded under the Rehabilitation Act

CAP helps people with disabilities receive quality services by advocating for their interests and helping them identify resources, understand procedures, resolve problems, and protect their rights in the rehabilitation process, employment, and independent living services.  To help resolve conflicts, the CAP advocate may use:

  • Negotiation
  • Mediation
  • Conflict Resolution
  • At times, legal means