The quality of care and services you receive is important to your everyday health. However, navigating the managed care system can be complex. The Managed Care Ombudsman Program can help.
The Managed Care Ombudsman Program advocates for the rights and needs of Medicaid managed care members in Iowa who live or receive care in a health care facility, assisted living program or elder group home, as well as members enrolled in one of Medicaid's seven home and community-based services (HCBS) waiver programs (AIDS/HIV, Brain Injury, Children’s Mental Health, Elderly, Health and Disability, Intellectual Disability and Physical Disability).
Iowa's Managed Care Organizations
A managed care organization (MCO) is a health plan that delivers health care through a team of professionals providing for a member’s physical health, behavioral health and long-term care needs. The goal is to improve coordination and quality of care. Iowa currently has two MCOs: Amerigroup and Iowa Total Care. Members are able to choose the MCO that best fits their health care needs. Contact information for each of the MCOs is listed below:
Member Services Phone: 1-833-731-2140
Member Services Email: MPSWeb@amerigroup.com
Iowa Total Care
Member Services Phone: 833-404-1061
Through advocacy, self-empowerment and education by the Managed Care Ombudsman Program, each Medicaid managed care member in Iowa will be treated with dignity and respect and will have his or her rights honored.