Medicaid Provider Services

Server Outage (10/29/2025)

We are currently experiencing technical issues with the Iowa Medicaid Portal Access (IMPA) site. Our team is actively working to resolve the issue as quickly as possible.

Contact Provider Services

Contact Provider Services Monday to Friday from 8 a.m. to 5 p.m.

1-800-338-7909 (Toll Free)

515-256-4609 (Des Moines Area)

515-725-1155 (Fax)

Email: imeproviderservices@hhs.iowa.gov

Provider Services for Managed Care Organizations (MCOs)

To view member-specific contact information, please go to Managed Care Organizations (MCOs).

Provider Self-Assessments

Information about Provider Quality Self-Assessments can be found on our Home and Community-Based Services webpage.

Additional Resources