During the COVID-19 public health emergency (PHE), Iowa Medicaid was required to keep continuous healthcare coverage for all members and expand Medicaid benefits to support the Medicaid population.
In March 2023, the end of the public emergency was announced, and Medicaid programs across the country have to return, or "unwind," to normal operations.
This means for the first time since before the pandemic, Medicaid members have to fill out renewal forms to determine if they are still eligible for Medicaid.
Members should expect mail from Iowa HHS and respond to any requests for information in a timely manner. If members do not respond to renewal letters or requests for information, they could lose their Medicaid coverage.
Renewal Help
Need help with your Medicaid or Hawki renewal? Contact Member services at 800-338-8366. Agents can help you walk through your renewal and direct you to the correct resources depending on when your renewal is due.
What This Means for Members
With the initiation of the unwind plan, Iowa Medicaid will share important information with members. It is critical that Iowa Medicaid members:
- Have up-to-date contact information.
- Watch for mail from Iowa Medicaid.
- Respond to requests for information.
If members do not respond to renewal letters or requests for information, they may lose coverage.
Unwind Flexibilities
During the PHE, home and community-based services (HCBS) and telehealth coverage expanded to cover a wider range of Iowans during the during the PHE. While some states may continue some of these flexibilities, others will be returning to their normal coverage from before the PHE.
A Note for Providers
Providers are encouraged to note the end dates of the flexibilities ending as they will be expected to follow Medicaid guidelines and regulations. Members can check the timeline above for a quick summary of the flexibilities that are ending and its impact on their health coverage.
Unwind Tools
Webinars
The End of the Continuous Coverage Requirement Announcement
Recording | Password: !1STV^KC
English
Unwind Renewal Video - 60 sec.
Unwind Renewal Video - 30 sec.
Unwind Renewal Video - 15 sec.
Español/Spanish
Video de Renovación de Relajación - 60 segundos
Video de Renovación de Relajación - 30 segundos
Video de Renovación de Relajación - 15 segundos
Français/French
Vidéo Unwind Renewal - 60 secondes
470-5168: Medicaid and Hawki Renewal Form
The renewal form a member will receive from HHS to redetermine their eligibility for Medicaid following the end of the continuous coverage requirement.
470-5482: Supplemental Review Form
The form a member will receive if HHS needs additional information from them to redetermine their eligibility for Medicaid.
Approved Notice of Action
Notice of Action samples that members may receive if they are approved for Medicaid renewal.
Discontinued Notice of Action
Notice of Action samples that members may receive if they are discontinued from Medicaid.
Discontinued due to Medicare with No Other Members Approved
Discontinued due to Medicare with Other Members Approved
Failure to Provide Information Discontinuance
Changed Notice of Action
Notice of Action samples a member may receive if their Medicaid coverage is changed.
Out of the Home with Another Member Renewed
Member Guide to Open Enrollment
A guide to the forms included in the open enrollment mailing. Members should note that open enrollment is a separate mailing from Medicaid unwind renewals and notices of action, and forms from both mailings should be filled out and returned to their local HHS office.
Comm673: Unwind/Open Enrollment Alert Postcard
Sample of a postcard Medicaid managed care members receive informing them of the upcoming unwind renewals and the open enrollment mailing.
Unwind Timeline
* Note: Timeline items 2, 3 and 4 all occur during Iowa's full 12-month unwinding period but are different for each member based on their scheduled renewal month.
Updating member information to have the correct address, phone, and email contacts to reach members with important updates about their health coverage.
Preparing members and stakeholders for the Iowa Medicaid unwinding period. This includes explaining changes that will occur to resume normal Medicaid operations, timelines for these changes, and how that might impact them.
Helping members successfully fulfill their renewal requirements to ensure that their annual Medicaid eligibility renewal is completed correctly. This will help to prevent members from losing their Medicaid eligibility.
Specifically for individuals that were disenrolled from Medicaid based on their annual renewal, this phase will focus on providing information, resources, and processes on obtaining alternative health coverage after disenrollment.
Transitioning from Medicaid
As states return to their normal Medicaid operations following the end of the pandemic, Iowa Medicaid members may be transitioned to other health care coverage beginning May 1, 2023.
If you are transitioning from Medicaid, it's important to understand your health coverage options so you can enroll in a new and affordable health plan right away.
- Losing Medicaid is a qualifying life event, which allows you to enroll in a health plan outside the annual open enrollment period. The amount of time you have to select a new plan depends on the type of healthcare you choose. Please take action right away.
- Coverage is affordable! Government programs make health care coverage affordable for everyone. Many Iowans can obtain coverage for low monthly premiums. Visit healthcare.gov to learn about your options.
- Finding health care coverage can be overwheleming, but it doesn't have to be! See the guide below to help you navigate the process.
Enroll in health care coverage for you and your family.
OR
Enroll in a plan provided by your employer.
- Ask your employer if they offer health plans as a part of their benefits package.
You can start shopping for Medicare plans.
- Contact Iowa's Senior Health Insurance Information Program (SHIIP).
- 800-351-4664
- Go to medicare.gov.
- Contact a licensed agent or broker.
- An agent or broker is a trained insurance professonal who can help you enroll in a health insurance plan. Some brokers represent one insurance company, while others may represent several. You won't pay any additional fees if you enroll with an agent or broker.
- A Navigator or assister is a person or organization who is trained to help consumers and small businesses and their employees. They can help you look for health coverage options through the Health Care Marketplace, including helping fill out eligibility and enrollment forms. Their services are free to consumers.
- Visit localhelp.healthcare.gov to find assistance in your area.
Unwind Resources
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Member Services
Member Services can help Medicaid members with their questions about their healthcare and help them apply.
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Hawki Member Services
Hawki Member Services helps the guardians of Hawki members with their questions about their child’s healthcare.
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Provider Services
Provider Services helps Medicaid providers with questions the unwind and help apply for licensure.
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Local Assistance
Visit healthcare.gov to find local help in applying for healthcare coverage in Iowa.
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Healthcare Marketplace
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Senior Health Insurance Information Program
SHIIP
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Unwind Dashboard
Find the Unwind dashboard to track enrollments, applications and renewals.
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HHS Newsroom
Find and view HHS news releases.
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Medicaid Newsroom
Stay up to date on the Unwind by viewing resources in Medicaid's newsroom.
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Informational Letters
Find and view informational letters for providers.
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Medicaid Town Halls
Sign-up and find resources on the Medicaid Town Halls webpage.
For telephone accessibility assistance, use the resources below.
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Call Relay Iowa TTY
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking.
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