Learn about Iowa HHS' Medical Assistance Text Messaging Program
The Iowa Department of Health and Human Services (Iowa HHS) is offering text messages for people enrolled in Medical Assistance.
These messages will include important health insurance eligibility information, such as reminders about deadlines or requests for information needed to renew your Medical Assistance.
The text messaging program is voluntary. Choosing not to participate will not impact your eligibility. You may have the opportunity to update your contact information via the text messaging program.
We will send an initial opt-out text message to people who provided a valid cell phone number on their application for health care coverage. You may reply STOP to the initial message to opt out of receiving any more messages about your Medical Assistance.
Iowa HHS Text Messaging Program
"This is a message from the Iowa Department of Health and Human Services (Iowa HHS). We will now be texting you with important updates and announcements about your Medical Assistance.
This is the only number we will text you from with updates about your Medical Assistance. If you do not want to receive messages, reply STOP. Message and data rates may apply."
"You can opt out of receiving text messages at any time by texting STOP to 42447. After opting out, we will send a final message to confirm that you have been unsubscribed. After this confirmation message, you will no longer receive text messages about your eligibility.
If you are experiencing issues with the text messaging program, you can text HELP to 42447.
If you want to start receiving messages again, you can text JOIN to 42447. You can also contact us if you opt out and later change your mind. If you want to start receiving messages again, you can text JOIN to 42447. You can also contact us if you opt out and later change your mind."
If you have any questions about data privacy, please find Iowa HHS Privacy Notices here https://hhs.iowa.gov/hipaa/privacy-notice.
If you do not opt out, you will receive occasional text messages about your Medical Assistance. The following terms and conditions apply to the text messaging program:
You do not have to agree to receive text messages from Iowa HHS. Choosing not to participate in the text messaging program will not impact your eligibility.
We will send an initial text message to people who provided a valid cell phone number on their application for health care coverage.
You can opt out of receiving text messages at any time by texting STOP to 42447 After you opt out, Iowa HHS will send you a final message to confirm that you have been unsubscribed.
You are responsible for any message or data charges from your service provider that are associated with these messages. If you have any questions about your text or data plan, contact your wireless carrier.
If you do not opt out, you may receive reoccurring text messages from Iowa HHS. These messages will include important health insurance eligibility notifications, such as reminders about deadlines and information needed to renew your Medical Assistance coverage.
The text messages you receive may contain private information such as the Medical Assistance program you are enrolled in and the date that your renewal is due. You are responsible for protecting the information on your phone.
If you are experiencing issues with the text messaging program, you can text HELP to 42447.
If you want to start receiving messages again, you can text JOIN to 42447.
Iowa HHS will keep your information secure. Your name and cell phone number will only be viewed by Iowa HHS employees and the text messaging provider as otherwise allowed or required by law.
If you have any questions about data privacy, please review our Privacy Notices found at https://hhs.iowa.gov/hipaa/privacy-notices.
